Project Manager

This job is with TELUS Digital, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Description and Requirements

Over all 10+ years of IT Experience.

Lead the application support team to ensure seamless 24 / 7 operations (as applicable).

Coordinate and prioritize incidents, service requests, and change requests.

Own support transition planning from implementation to steady state (including hypercare).

Interface with business users, vendors, and cross-functional teams to ensure timely resolution of issues.

Maintain adherence to SLAs and KPIs, and generate periodic reporting.

Plan and manage minor enhancement projects in alignment with ITIL practices.

Conduct root cause analysis (RCA) for recurring issues and drive long-term fixes.

Ensure compliance with IT security and data governance standards.

Plan and execute releases in coordination with development and QA teams.

Mentor and guide support analysts and engineers.

Own the end-to-end solutioning for RFPs, RFIs, and proactive proposals.

Analyze client requirements, define solution scope, and develop cost-effective service delivery models.

Collaborate with sales, delivery, architecture, and pricing teams to shape winning solutions.

Draft solution architecture documents, presentations, and response sections for proposals.

Drive effort estimation, resource planning, and risk identification.

Align solution with client needs, business value, and organizational capabilities.

Lead solution walkthroughs and respond to client clarifications during proposal evaluations.

Maintain a repository of solution templates, reusable components, and case studies.

Proven track record in solutioning for large, complex IT services deals (especially in application support, infrastructure, or managed services).

Deep knowledge of SDLC, ADM models (Agile, DevOps, Waterfall), ITSM, and Cloud technologies.

Excellent written and verbal communication skills with strong proposal-writing ability.

Strong stakeholder management and ability to present technical ideas to non-technical audiences.

Experience with tools like MS Office, PowerPoint, Visio, and proposal automation platforms (e.g., Loopio, RFPIO).

Ability to work in tight timelines and lead cross-functional virtual teams.

Additional Job Description

Strong communication skills, both written and verbal, for interacting with customers and internal teams.

Ability to work effectively under pressure and manage multiple tasks simultaneously.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.]]>