Expert Cloud Support Specialist

Cloud Support Professional

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We are seeking an experienced Cloud Support Professional to join our team. As a key member of our support team, you will be responsible for providing expert-level technical support for complex issues related to Microsoft Azure and Microsoft 365 services.

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Key Responsibilities :

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• Troubleshoot and resolve complex technical issues across Microsoft Azure and Microsoft 365 environments.
• Lead end-to-end incident resolution efforts, including performing thorough Root Cause Analysis (RCA) on major issues.
• Create and manage support cases through Microsoft Support as needed.
• Manage and troubleshoot Azure infrastructure components during customer issue resolution.
• Provide advanced support for Microsoft 365 services, diagnosing and resolving service-related issues in customer tenants.
• Adhere to ITIL processes to ensure structured and efficient handling of support requests and changes.
• Document all troubleshooting steps, RCA findings, and resolutions in the ticketing system or knowledge base for future reference.
• Collaborate with customers and internal teams to provide timely updates and ensure high customer satisfaction throughout the support case lifecycle.

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Requirements : ">

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Benefits : ">

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Why this role is important :

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In this role, you will play a critical part in ensuring the success of our clients by providing expert-level technical support and resolving complex issues related to Microsoft Azure and Microsoft 365 services.

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As a Cloud Support Professional, you will have the opportunity to work on a wide range of technical challenges and develop your skills in a fast-paced and dynamic environment.

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We are looking for someone who is highly motivated, self-disciplined, and able to work independently with minimal supervision. If you are passionate about technology and committed to delivering exceptional results, we encourage you to apply for this exciting opportunity.

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About Us : ">

Our company is dedicated to providing innovative technology solutions that meet the evolving needs of our clients. We believe in the importance of teamwork and collaboration and strive to create a positive and supportive work environment that allows our employees to grow and succeed.

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Join us and be part of a dynamic team that is shaping the future of cloud computing!