Servicenow IRM

1. IRM Module Expertise

Policy and Compliance Management : Designing and managing authority documents, policies, and controls.

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Risk Management : Implementing risk frameworks, assessments, and mitigation strategies.

Audit Management : Configuring audit engagements, evidence collection, and issue tracking.

Vendor Risk Management : Assessing third-party risks and managing vendor profiles.

Regulatory Change Management (RCM) : Tracking and responding to regulatory updates.

2. Platform & Architecture Knowledge

Common Service Data Model (CSDM) : Structuring data relationships for IRM use cases.

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CMDB Integration : Mapping risks and controls to configuration items and services.

Scoped Applications : Building modular, upgrade-safe IRM solutions.

Update Sets & ATF : Managing deployments and automated testing.

3. Scripting & Automation

JavaScript & Glide APIs : Writing business rules, script includes, and client scripts.

Flow Designer : Automating IRM workflows like risk assessments and policy approvals.

Scripted REST APIs : Integrating IRM with external systems for data exchange.

4. Data & Reporting

Performance Analytics : Creating dashboards for risk indicators, compliance scores, and audit findings.

Risk Indicators & Metrics : Configuring KRIs and thresholds for proactive monitoring.

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Entity Scoping Techniques : Defining scope for assessments and audits.

5. Security & Governance

Access Control Lists (ACLs) : Securing sensitive IRM data and workflows.

Data Privacy Compliance : Ensuring GDPR, HIPAA, and other regulatory adherence.

Governance Frameworks : Aligning IRM with enterprise risk and compliance strategies.

6. IRM Implementation Skills

Solution Design : Translating business risk requirements into scalable IRM configurations.

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Integration Best Practices : Connecting IRM with ERP, GRC, and third-party risk tools.

Upgrade Readiness : Ensuring customizations are compatible with future platform releases.

7. Certifications & Training

IRM Fundamentals & Implementation Courses (ServiceNow University)

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Certified Implementation Specialist Risk and Compliance

Audit Management Essentials

RCM Essentials

Behavioral competency

• Effective communication skills with both non-technical and technical audiences (verbal and written)
• Excellent Interpersonal skills to work with the project team members collaboratevily
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good to have :

• ITIL V3 / V4 foundation certification
• CAD, CSA, Implementation Specialist ITSM.