Customer Success Executive (Data & Client Operations)

We are looking for a

Customer Success Executive – Data & Client Operations

to support client engagement, MIS reporting, data management, and operational coordination. This role will work closely with internal operations teams and client stakeholders to ensure accurate reporting, smooth data flow, timely escalations, and effective payroll coordination.

The role is well suited for

freshers or candidates with up to 1 year of experience , preferably from

job portal, staffing, or workforce management domains , who are keen to build a strong foundation in

data analytics, client management, and operational excellence .

Key Responsibilities

Data & MIS Management

Manage and maintain operational data across

Excel, Google Sheets, and internal systems .

Perform

data validation, cleanup, reconciliation, and consistency checks .

Prepare

daily, weekly, and monthly MIS reports

for internal teams and clients.

Track KPIs, SLAs, commitments vs fulfilment, and highlight deviations proactively.

Client & Stakeholder Coordination

Act as a point of contact for assigned clients for data sharing, reporting, and updates.

Understand client requirements and ensure accurate and timely data delivery.

Support

client calls, reviews, and status updates , including action-item tracking.

Escalation Handling

Identify data mismatches, reporting gaps, and operational issues early.

Coordinate with internal teams to

resolve escalations within defined timelines .

Maintain escalation logs and share closure updates with stakeholders.

Payroll & Compliance Support

Support

payroll data preparation , validation, and reconciliation.

Ensure accuracy of attendance, payouts, and billing-related data.

Coordinate with finance and operations teams to resolve payroll discrepancies.

Process & Documentation

Assist in documenting

SOPs, workflows, and client-specific processes .

Support continuous process improvements and reporting automation initiatives.

Desired Experience

0–1 year

of experience in

MIS, data operations, customer success, client support, or operations .

Freshers with strong analytical and Excel skills are encouraged to apply .

Preferred background in

Job Portals, Staffing, Workforce Management, or KAM-support roles .

Desired Skills

Strong understanding of

data management, MIS reporting, and data reconciliation .

High proficiency in

Microsoft Excel & Google Sheets

(VLOOKUP / VLOOKUP, Pivot Tables, formulas, filters).

Basic understanding of

payroll processing and attendance tracking .

Good verbal and written communication skills.

Strong attention to detail and problem-solving mindset.

Ability to handle multiple priorities and work under deadlines.

Proactive, self-driven, and comfortable working in a fast-paced environment.

Team player with a client-first approach.

Educational Qualification

Graduate in any discipline.

Preferred :

BBA, B.Com, B.Sc, BCA, or equivalent .

MBA