Product Configuration Lead

Key Responsibilities :

• Loyalty Program Configurations :   Lead and manage advanced configurations related to points programs, tiered programs, loyalty programs, and partnered programs, ensuring they meet client specifications.
• BRD Analysis :   Expertly analyze and interpret Business Requirements Documents (BRDs) to ensure all configurations align with business and client needs.
• Requirement Gathering Communication :   Collaborate closely with project managers and clients to gather and clarify detailed requirements for configuration tasks, providing guidance and recommendations.
• Testing and Quality Assurance :   Lead and oversee the testing and validation of configurations, ensuring accuracy, functionality, and compliance with best practices before the go-live phase.
• API :   Understand wrapping complex APIs into internal products, ensuring seamless functionality and support for various configurations.
• Go-Live Leadership :   Manage the entire configuration process, including troubleshooting and final implementation, ensuring a smooth transition to the go-live phase.
• Process Improvement :   Identify opportunities for process optimization, automation, and enhancement of configuration practices, contributing to the development of best practices.
• Mentorship Leadership :   Provide mentorship and guidance to junior configuration specialists, fostering their professional development and ensuring high-quality work output.
• Documentation Reporting :   Maintain comprehensive documentation of configurations and provide detailed reports to stakeholders, ensuring transparency and accountability.

Qualifications :

Education and Experience :

Skills Required

Api, Brd, Salesforce, Testing, Configuration