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Legal Executive

Legal Executive

VakeelSaab - Get Legal Advice Instantly & Anonymouslybhubaneswar, orissa, in
10 hours ago
Job description

Location : Vasant Vihar, Delhi

Working Hours : 10 : 00 AM – 7 : 00 PM

Work Schedule : Five and a half days a week; alternate Saturdays off (flexibility required as per business needs)

I. Position Summary & Location

The Legal Intake & Client Connection Specialist is responsible for professionally managing inbound client calls, conducting detailed intake assessments, and efficiently connecting clients with the most suitable external legal counsel. This role requires a legally trained professional with strong analytical ability, empathy, and excellent communication skills to understand client issues and guide them appropriately.

II. Core Responsibilities

1. Client Call Handling

  • Receive and manage a high volume of inbound calls from clients seeking legal support
  • Maintain a professional, empathetic, and solution-oriented demeanor at all times

2. Case Assessment

  • Conduct structured intake interviews to understand the client’s legal situation
  • Identify the core legal issue, matter type, and applicable jurisdiction

    • 3. Needs Analysis

  • Assess the client’s requirements accurately
  • Determine the type of specialized advocate or legal category needed

    • 4. Lawyer Connection

  • Use internal databases to match clients with suitable external lawyers
  • Connect based on expertise, experience, location, and case nature

    • 5. Documentation

  • Maintain detailed records of all calls, case summaries, referrals, and follow-up notes
  • Update the Case Management System (CMS) with complete accuracy

    • 6. Communication

  • Clearly communicate next steps to clients
  • Share relevant case summaries with connected lawyers for smooth onboarding

    • III. Required Qualifications & Competencies

    1. Mandatory Requirement

  • Must be a practicing or non-practicing Advocate (LL.B. degree required)

    • 2. Linguistic Fluency

  • Absolute fluency in English and Hindi (verbal and written)

    • 3. Communication Skills

  • Excellent active listening
  • Clear, empathetic, and professional verbal communication

    • 4. Problem-Solving

  • Strong analytical skills to understand and categorize legal issues quickly
  • Ability to determine case complexity and required specialization

    • 5. Organizational Skills

  • Strong data management and documentation skills
  • Comfortable using computer systems for intake, tracking, and case notes

    • IV. Compensation

  • Salary will be based on legal qualification, skills, and relevant experience
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    Executive Legal • bhubaneswar, orissa, in