Hiring Customer Service Agents

ConfidentialMumbai

21 days ago

Job description

Description

We are looking for enthusiastic and motivated individuals to join our team as Customer Service Agents. This role is ideal for freshers or entry-level candidates who are eager to start their career in customer service and make a positive impact on our customers' experiences.

Responsibilities

Assist customers with inquiries via phone, email, and chat (Travel Related)
Provide accurate information about products and services.
Resolve customer complaints and issues in a timely manner.
Maintain customer records and update information in the database.
Collaborate with team members to enhance customer service experience.

Skills and Qualifications

Excellent verbal and written communication skills in English.

Strong problem-solving skills and ability to handle stressful situations.

Familiarity with customer service software and tools.

Basic computer skills and proficiency in MS Office Suite.

Ability to work in a team and independently.

Fresher and experienced can also apply

Skills Required

crm software, Problem Solving, Active Listening, Multitasking, email etiquette , Customer Engagement, Out Bound Calls

Create a job alert for this search

Customer Service • Mumbai