Process Excellence Governance Specialist

Aquis Search is currently assisting a global MNC in their search for a Quality Assurance Senior Analyst / Assistant Manager in Chennai to drive process excellence, governance, and compliance across its global support functions.

The Role :

This role ensures operational excellence and standardization across Finance, Documentation, and Customer Service functions. The incumbent will partner with global process owners and onshore teams to maintain high-quality delivery, perform audits, identify process risks, and lead continuous improvement initiatives within the Shared Services setup.

Key Responsibilities :

• Implement and monitor quality standards aligned with global business goals and SLAs.
• Conduct periodic reviews and audits to assess compliance, accuracy, and timeliness.
• Identify control gaps, perform root-cause analysis, and drive corrective / preventive actions (CAPA).
• Develop and manage quality dashboards, scorecards, and reporting mechanisms.
• Partner with HQ and SSC stakeholders to ensure calibration and performance consistency.
• Drive process improvement using Lean, Six Sigma, or Kaizen methodologies.
• Support automation and process mining initiatives by validating quality checkpoints.
• Facilitate training and awareness sessions on QA standards and tools.

Ideal Candidate :

If this sounds like you, please click apply or drop a note on aloysiusparmar@aquissearch.com for a confidential chat.