TAC Network Associate

Total Experience : 3+ years

Job Skills :

Hardware : Cisco / Juniper / Arista

Networking : TCP / IP, IP addressing, subnetting, routing protocols ( OSPF, BGP , EIGRP).

Network security : firewalls, VPNs, IPS / IDS systems, access control lists (ACLs)

Responsibilities :

A Technical Assistance Center (TAC) Network Engineer is typically responsible for providing technical support, troubleshooting, and resolving network-related issues for customers. The required skill set for a TAC Network Engineer typically includes :

Networking Fundamentals : Strong understanding of networking concepts, protocols (TCP / IP, DNS, DHCP, SNMP, etc.), OSI model, and network architectures.

Routing and Switching : Proficiency in configuring, managing, and troubleshooting routers and switches, including dynamic routing protocols ( OSPF, BGP, ISIS ), VLANs, STP, and routing policies.

Network Security : Knowledge of network security principles, firewalls, VPNs, IPS / IDS systems, access control lists (ACLs), and security best practices.

Network Monitoring and Management : Experience with network monitoring tools (such as SNMP-based systems), network management protocols (SNMP, NetFlow), and performance optimization techniques. VRF, Routing instances, BFD, VXLAN, Data Center Fabric- Leaf and spine concepts

Troubleshooting Skills : Strong problem-solving skills to identify, diagnose, and resolve network issues efficiently and effectively.

Hardware Knowledge : Familiarity with networking hardware from various vendors ( Cisco, Juniper, Airsta, etc. ), including routers, switches, firewalls, and load balancers.

Communication Skills : Excellent verbal and written communication skills to interact with customers, understand their requirements, and provide clear explanations and instructions.

Documentation : Proficiency in documenting network configurations, troubleshooting steps, and solutions for future reference and knowledge sharing.

Continuous Learning : Willingness to stay updated with the latest networking technologies, trends, and industry developments through self-study, training, and certifications.

User-level knowledge : Jira ticketing, Slack usage and Splunk.

Overall, a TAC Network Engineer should possess a combination of technical expertise, problem-solving abilities, communication skills, and a customer-centric approach to effectively support and maintain network infrastructure.

Note :

Notice period : Immediate to 15 days

work mode : work from office

12 hours shift (4days working and 3days week off)

24 / 7 support rotational shift (every 3 months)