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Product Owner – Automation for Transport, Fiber & WFM

Product Owner – Automation for Transport, Fiber & WFM

Tata Communications Transformation Services (TCTS)Pune, Maharashtra, India
1 day ago
Job description

Job Title : Product Owner – Automation for Transport, Fiber & Workforce Management

Location : Pune

Role Summary :

We are seeking an accomplished Product Owner to lead the automation-first roadmap for Transport, Fiber Networks, Workforce Management, and GIS-based Planning Tools. This role will focus on planning, designing and delivering automation-driven solutions that transform planning, operations, and field force efficiency, while selecting the right partners and tools to support these initiatives.

Key Responsibilities :

Automation-Driven Product Ownership

  • Define and own the product vision, strategy, and roadmap with automation as the core enabler across Transport, Fiber, GIS, and Workforce domains.
  • Identify and prioritize high-impact automation opportunities to streamline processes, improve SLAs, and reduce costs.
  • Translate automation-focused initiatives into actionable backlogs and user stories with clear acceptance criteria.

Transport & Fiber Automation :

  • Lead initiatives for IP, Optical, and Fiber transport technologies (DWDM, OTN, GPON, xPON, FTTH, Metro Ethernet).
  • Deliver automation frameworks for provisioning, traffic engineering, service activation, fault detection, and performance monitoring across transport and fiber networks.
  • Integrate APIs between OSS / BSS, NMS / EMS, and field systems to enable closed-loop automation.

    • Workforce Management Automation :

  • Design and deliver automation solutions for field force scheduling, dispatching, and utilization for fiber rollout and maintenance.
  • Automate job assignment, SLA tracking, KPI reporting, and compliance for contractors and internal teams.
  • Enable mobile-first and self-service tools to improve first-time fix rates, reduce MTTR, and optimize partner / field resources.

    • GIS Tools (Selection & Integration) :

  • Evaluate and recommend GIS-based design and planning tools to support automation in network build-out and inventory management.
  • Integrate GIS tools with OSS / BSS, NMS / EMS, and workforce applications to create automated, location-aware workflows.
  • Enable spatial analytics and digital twin capabilities for predictive route planning and automated as-built updates.

    • Partner Identification (Support Activity) :

  • Identify and recommend automation-ready technology partners / vendors for GIS tools, fiber rollout, and workforce solutions.
  • Collaborate with procurement and leadership to assess partner capabilities and ensure compatibility with automation strategy.
  • Support onboarding and integration of selected partners to ensure smooth delivery of automation-led initiatives.

    • Stakeholder Management

  • Act as the primary liaison between business, operations, engineering, and technology teams to drive automation-first initiatives.
  • Communicate product updates, risks, and performance metrics to senior leadership.
  • Ensure alignment with KPIs, regulatory standards, and customer commitments.

    • Qualifications & Skills :

  • Bachelor’s degree in Engineering, Telecom, Computer Science, or related field (MBA preferred).
  • 8+ years’ hands on experience in transport and fiber networks (IP / MPLS, Optical, OTN, DWDM, GPON, xPON, Metro Ethernet).
  • Proven track record delivering automation frameworks across telecom domains.
  • Strong understanding of GIS-based planning tools and their integration with OSS / BSS and automation platforms.
  • Familiarity with Workforce Management Platforms (ServiceMax, Salesforce Field Service, ClickSoftware, etc.).
  • Experience evaluating and recommending automation-friendly technology partners / vendors.
  • Excellent stakeholder management and communication skills.

    • Preferred Attributes :

  • Experience with 5G transport, SDN / NFV, cloud-native OSS / BSS, and AI / ML analytics for automation.
  • Ability to build business cases and ROI models for automation initiatives.
  • Certifications : SAFe POPM, CSPO, or equivalent.

    • KPIs / Success Metrics :

  • % of processes automated in Transport, Fiber, GIS, and Workforce Management.
  • Reduction in build and maintenance cycle times through automation.
  • Increased GIS and workforce tool adoption driven by automated workflows.
  • Successful identification and onboarding of automation-aligned partners / vendors.
  • On-time delivery of roadmap features with measurable business impact.
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    Product Owner • Pune, Maharashtra, India