Practice Head (ITSM)

Job Description

Key Responsibilities :

Own the P&L and overall performance of the ITSM unit.

Define and execute business strategy and growth plans .

Ensure high-quality delivery of ITSM projects and services.

Lead, mentor, and scale senior and delivery teams .

Build strong client relationships and engage with CXOs.

Drive innovation, automation, and process improvements .

Collaborate with sales and pre-sales to win new business opportunities.

Mandatory Skills / Experience :

15+ years in IT with strong ITSM expertise (ServiceNow, BMC, Cherwell, or Ivanti).

Proven leadership in managing business units or large teams .

Strong stakeholder management and CXO engagement skills .

Track record of driving revenue growth and successful ITSM delivery .

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