Senior Technical Product Engineer [T500-21024]

About Delta Tech Hub :

Delta Air Lines (NYSE : DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.

PRIMARY FUNCTIONS (RESPONSIBILITIES) :

• Receive consistent client feedback that business issues are well-understood and associated advice is effective, sincere, long-term and in client best interests.
• Collaborate with an extended professional network of contacts to help clients effectively identify, plan for and accomplish objectives.
• Guide clients on specified issues, strategies, and solutions for many business areas.
• Provide relevant, timely and objective subject matter / process expertise and key insight regarding multiple client business areas and affiliated fields.
• Show concern and diligence to thoroughly understand client business issues before advising on associated courses of business action (earns the right to be trusted).
• Coach others to enhance their proficiency regarding the tenets, practices and examples of the 'trusted advisor' credential.
• Develop a culture in which all members work constructively to improve the performance of individuals and the team.
• Nurture communities of interest across disparate teams with Delta Air Lines.
• Develop processes and practices that both leverage and develop available talent.
• Lead efforts to help work groups become more nimble, virtual, and reconfigurable.
• Motivate others to instill the vision in broad stakeholder groups, develops strategies to improve commitment for business vision, and facilitates cross-boundary communication to surface and resolve issues proactively.
• Foster strong customer relationships via delivery on commitments, open communication, and on-going feedback / improvement.
• Facilitate creation of the 'right' products and services to resolve customer business issues.
• Measure and observe customer satisfaction levels to ascertain and implement service improvement alternatives.
• Anticipate customer needs, focusing efforts to proactively meet needs and exceed customer expectations.
• Advise others on creating customer focused environments in various scenarios.
• Perform all phases of agile practices to manage software development aligning with clients' requirements.
• Negotiate with clients about the technical requirements and adjusts time frame as needed.

WHAT DO YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS) :

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS) :