IT Customer Service Representative

Job Description -

• Having good knowledge on windows basic troubleshooting and handling complex situations, having knowledge on SCCM ,WDS, DHCP , DNS , aware of AV solutions, encryption tool, aware of SLAs, patch management system, aware of bulk imaging / remote imaging ,aware of ticketing tool and its functionality.
• Good hands on of basic Hardware, networking and server troubleshooting required for L1.
• Ready to work in all environments.
• Has ability to prioritize work.
• Aware of ITIL standards.

WFO / WFH - WFO