Customer support team lead

Greetings from Live Connections

Position – Team Lead (Customer Support)

Location : Ameerpet

Work mode – Hybrid after 3 months

Interview Process : 2 managerial Rounds (face to face interview)

Key Requirements :

Qualifications : Any Graduation

Experience : Minimum 2–4 years overall, with at least 1 year as a Team Leader on paper

Process Experience : Domestic Inbound Customer Support (Voice Process)

Languages : Excellent communication skills in English, Hindi & Telugu

Key Responsibilities :

Lead and supervise a team of customer support executives in a domestic inbound process ( 35- 40-member team).

Monitor and drive team performance, productivity, and adherence to service level targets.

Provide regular feedback and coaching to enhance team effectiveness.

Handle customer escalations and ensure prompt resolution.

Skills and Abilities :

Performance Metrics Handling : Proven experience in managing key KPIs such as AHT, FCR, CSAT

Ability to manage pressure and resolve issues efficiently

Excellent interpersonal and communication skills across multiple languages

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