Process Associate - Risk Analyst

UWorld is a leader in online test prep for college entrance, undergraduate, graduate, and professional licensing exams throughout the United States. Since 2003, over 2 million students have trusted us to help them prepare for high-stakes examinations.

We are seeking a Process Associate / Risk Analyst to support our Fraud & Risk Operations team in identifying, analyzing, and preventing online fraud and piracy. This role involves continuous fraud analysis, auditing transactions, managing chargebacks, handling account activations / deactivations, and ensuring compliance with DMCA and payment security guidelines. The candidate will also interact with customers to resolve fraud-related concerns.

Key Responsibilities :

Fraud & Risk Analysis

• Perform continuous fraud analysis on customer account activity and online transactions.
• Identify suspicious patterns related to online fraud, payment abuse, and piracy.
• Raise tickets for fraud flags and auditing findings based on internal policies.

Account Management

Chargeback & Payment Auditing

DMCA & Online Piracy Handling

Customer Interaction

Required Qualifications :

Preferred Skills