SQL +Power BI Support

Job Title : Support & Operations Analyst

Work Hours : Starts from 8 AM IST

Primary Skills : SQL

Secondary Skills : Power BI, Excel,SSIS

Job Description

The Support & Operations Analyst will be responsible for managing day-to-day operations, supporting data-related processes, ensuring seamless delivery within SLAs, and maintaining high-quality communication with clients and stakeholders. This role requires strong technical expertise in SQL, SSIS, and Power BI, coupled with solid analytical and problem-solving skills.

Key Responsibilities

• Technical Expertise
• Develop, maintain, and optimize SQL queries, SSIS packages, and Power BI dashboards.
• Possess good working knowledge of Power BI and Excel for reporting and analytics.
• Analyze code, troubleshoot issues, and ensure timely debugging and resolution.
• Operational Excellence
• Deliver data and reports accurately and on schedule as per defined SLAs.
• Handle client queries efficiently without compromising on quality.
• Coordinate with internal teams to ensure smooth operations and timely project delivery.
• Client & Stakeholder Management
• Communicate effectively with clients and stakeholders (both verbal and written).
• Manage customer expectations and handle difficult conversations when required.
• Share investigation results, insights, and observations in a structured manner.
• Collaboration & Teamwork
• Work closely with cross-functional teams to perform quality checks and meet project deadlines.
• Support team members in issue resolution and process improvements.
• Demonstrate strong organizational and multitasking skills to handle multiple priorities.
• Reporting & Analysis
• Create and maintain interactive dashboards and reports using Excel and Power BI.
• Analyze business logic and data trends to identify areas for improvement.
• Ensure data accuracy, consistency, and compliance across deliverables.

Desired Skills & Attributes

Skills : excel,sql,dashboards,ssis,power bi

Skills Required

Power Bi, Excel, Ssis, Sql