Ecommerce Operations Supervisor

About Handelnine Global

Handelnine Global is a fast-growing, fully remote eCommerce company serving customers in over 60 countries across the globe. From high-traffic websites and data-driven merchandising to seamless logistics and customer experience, were building an ecosystem that powers global commerce. Our Mumbai fulfillment center plays a crucial role in delivering excellence and delight to our customers, and were now looking to strengthen this backbone of our operations.

Handelnine Global requires a Team Leader- eCommerce Operations, for our E-commerce division.

We run e-commerce sites across multiple categories, in India, the United Kingdom, European Union, Australia, Singapore & Canada - with more Global sites coming up.

The Team Leader will be responsible for managing a small team of operations executives and ensuring smooth daily operations, while driving process improvements and efficiency.

Responsibilities include :

• Lead and mentor a team of executives handling daily purchasing and order fulfillment tasks.
• Allocate and monitor daily workloads to ensure timely completion of tasks.
• Purchase products online based on orders received, as displayed in our internal software, while guiding the team to follow best practices.
• Track, manage, and update all purchase and order data accurately in Excel / Google Sheets.
• Identify efficient and reliable vendor websites, optimizing purchase costs and delivery timelines.
• Analyze weekly KPI reports, highlighting :
• Purchase mapping
• Missing purchases
• Delivery delays
• Team performance metrics
• Process improvement opportunities
• Conduct regular team reviews and training sessions to improve accuracy, speed, and decision-making.
• Coordinate with cross-functional teams to manage escalations promptly.
• Monitor and ensure adherence to all operational KPIs, including delivery timelines, sourcing efficiency, and team productivity.
• Propose and implement long-term process improvements to enhance efficiency and reduce operational issues.
• Report progress, challenges, and solutions directly to the Operations Manager.

Ideal Candidate Profile :

ability to make data-driven decisions.