No longer accepting applications
Senior Process Manager
Eclerx Services Limited, Mumbai, MaharashtraVadodara, IN2 days ago
Job descriptioneClerx is looking to hire an experienced professional with 8-12 years of experience. As part of the Voice support process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. He / she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client / vendor reviews / calibrations Revert to client / vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity / quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR / QBR deck, client calls and reviews
Minimum Qualifications
Graduation in any specialization
- Telecom experience preferred
- Flexible to work in night shift and rotational week offs
- local candidates preferred
Contact -Interested candidate can share their resume at- rupali.devlekar.C@eclerx.com
Create a job alert for this search
Senior Manager • Vadodara, IN
Related jobs
- Promoted
Senior Program Manager
Ironbook AINadiad, IN The Program Manager is responsible for leading and coordinating a portfolio of IT projects within the financial services domain, ensuring alignment with business objectives, regulatory requirements...Show moreLast updated: 2 days ago
- Promoted
Process Excellence Expert - OTC
AB InBev GCC IndiaAnand, IN AB InBev GCC was incorporated in 2014 as a strategic partner for Anheuser-Busch InBev.The center leverages the power of data and analytics to drive growth for critical business functions such as op...Show moreLast updated: 17 days ago
- Promoted
Senior Product Manager (12+ Years Experience)
InfotechtionVadodara, IN Remote (India based candidates only).Infotechtion is a leading independent software vendor on Microsoft platform specializing in data governance integrated with Microsoft Purview.Infotechtion produ...Show moreLast updated: 1 day ago
- Promoted
Senior Product Manager
Propelius TechnologiesNadiad, IN We’re a stealth venture backed by Propelius Technologies, building an.You’ll work directly with the founders and a tight engineering group to ship a delightful, reliable MVP and scale it into a cat...Show moreLast updated: 1 day ago
- Promoted
Process Excellence Lead ( Risk / Change Management)
Innodata Inc.Anand, IN Qualifications and Requirements.Bachelor’s degree in Business Administration, Engineering, Operations Management, or related field required.
Master’s degree or MBA preferred.Lean Six Sigma Black Bel...Show moreLast updated: 18 days ago
- Promoted
Assistant Manager / Manager / Senior Manager
GROWWTH PARTNERSVadodara, IN Only serious candidates should apply.This is a challenging position.Apply only if (a) you are looking for a really challenging opportunity (b) you are looking for an opportunity with global exposur...Show moreLast updated: 11 days ago
- Promoted
Senior Product Manager
Grizmo LabsNadiad, Gujarat, India Key Responsibilities Lead the product strategy and roadmap for enterprise-grade SaaS products.Collaborate with cross-functional teams to define, prioritize, and deliver impactful features.Use data-...Show moreLast updated: 1 day ago
- Promoted
Senior Manager Business Analysis
Marsh McLennanVadodara, IN Senior Manager – Business Analysis.Developing high quality business solutions in an agile context, that deliver valued business outcomes and facilitate informed decisions.Building sustainable and r...Show moreLast updated: 1 day ago
- Promoted
Process Improvement Manager (Lean Six Sigma Black Belt)
Asian HiresVadodara, Gujarat, India POSITION REPORTS TO : SENIOR MANAGER – PROCESS EXCELLENCE (Master Black Belt) DEPARTMENT : OPERATIONS POSITION LOCATION : VADODARA, INDIA (ON-SITE) BUDGET : 15,00,000 - 17,00,000 PA.Position Summar...Show moreLast updated: 3 days ago
- Promoted
Senior Process Engineer
L&T Technology ServicesVadodara, Gujarat, India O&G / Chemical / Petrochemical / Refinery sectors.Preparation / review of simulation (Aspen / Hysys / PROII), H&MB, PFD, UFD, P&IDs, Process equipment and Instrument datasheets, carrying out vendor techni...Show moreLast updated: 23 hours ago
- Promoted
Senior Change Manager
Wimmer SolutionsVadodara, IN At Wimmer Solutions, we believe care creates community.We work smart; we have built a reputation for results-oriented, innovative, business and technology solutions that help companies execute on t...Show moreLast updated: 12 days ago
- Promoted
Senior Manager-Management Consulting
Mercados Energy Markets IndiaVadodara, Gujarat, India A) About Mercados Energy Markets India Pvt.Ltd Mercados Energy Markets India Pvt.Mercados) is a specialist consultancy firm, exclusively focused on business solutions in the energy and environment...Show moreLast updated: 16 days ago
- Promoted
Process Excellence & Improvement Manager (LSSBB)
Asian HiresVadodara, Gujarat, India POSITION REPORTS TO : SENIOR MANAGER – PROCESS EXCELLENCE (Master Black Belt) DEPARTMENT : OPERATIONS POSITION LOCATION : VADODARA, INDIA (ON-SITE) BUDGET : 15,00,000 - 17,00,000 PA.Position Summary...Show moreLast updated: 30+ days ago
- Promoted
Senior Product Manager
EmeritusNadiad, IN Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world.It does this by col...Show moreLast updated: 30+ days ago
- Promoted
Senior Product Manager
Grizmo LabsNadiad, IN Lead the product strategy and roadmap for enterprise-grade SaaS products.Collaborate with cross-functional teams to define, prioritize, and deliver impactful features.
Use data-driven insights to so...Show moreLast updated: 1 day ago
- Promoted
Senior Implementation Manager
Sutra.AIVadodara, IN Role : Senior Implementation Manager.As we expand our delivery footprint, we’re seeking a.Sutra’s implementation workflows into a.
The Implementation Leader will own the.AI solution deployments - fro...Show moreLast updated: 10 days ago
- Promoted
Senior Manager
Lactalis IndiaNadiad, IN Description : Manager – Accounts Payable & Accounts Receivable (Shared Services).Department : Finance Shared Services.Reports To : Head – Finance & Accounts.
Location : Lactalis India, Chennai.To lead a...Show moreLast updated: 12 days ago
- Promoted
Senior Manager, New Initiatives
Knowledge NetworksVadodara, IN Knowledge Networks (KN) is a global platform driving responsible AI governance and enterprise AI leadership.Through our flagship initiatives—Regulating AI and CAIO Connect—we convene policymakers a...Show moreLast updated: 9 days ago