π Position : Chief of Staff β Group Operations
π Location : Remote (India)
π Work Hours : Must overlap with Australian time (AEST)
πΌ Employment Type : Full-Time
About us -
We are a fast-growing Australian group operating across car rentals, insurance / claims processing, automotive repairs, and fleet management .
We are now hiring a highly capable, intelligent, and experienced Chief of Staff β Group Operations to work directly with the Business Owner and manage all daily operations across multiple companies.
This is a high-responsibility, leadership role for someone who can operate independently, manage staff, solve problems, and ensure all businesses run smoothly without constant supervision.
ABOUT THE ROLE -
As the Chief of Staff β Group Operations, you are responsible for :
- Running operational activities across all businesses
- Leading teams (rentals, claims, workshop, admin)
- Managing staff performance & KPIs
- Overseeing claims, fleet operations, and workshop work
- Monitoring cashflow, expenses, vendor invoices, bookings, and repair costs
- Handling escalations, negotiations, and daily challenges
- Implementing systems, processes, and SOPs
- Providing daily and weekly reporting directly to the owner
- Ensuring operational efficiency, discipline, and accountability
This is a role for someone who can think like an operator , act like a manager , and manage the business like a second owner .
KEY RESPONSIBILITIES -
Operations & Business Oversight
Manage day-to-day operations for rentals, claims, repairs, and workshop activitiesEnsure timely customer service, booking fulfilment, and fleet utilisationOversee claims handling and insurer communicationMonitor and review workshop jobs, parts, and repair qualityLeadership & Team Management
Lead internal teams in India & AustraliaMonitor KPIs, task completion, and staff disciplineResolve staffing issues, performance gaps, and operational bottlenecksFinancial & Reporting
Review daily performance numbers, pending claims, bookings and expensesApprove invoices, workshop bills, and supplier paymentsPrepare and submit reports directly to the business ownerProcess Improvement
Build and implement SOPs across rentals, claims, workshopImprove efficiencies and reduce operational costsIntroduce new systems, tools, and workflow automationStrategic Support
Attend management meetingsAct as the bridge between the owner and teamsTake responsibility for sensitive and confidential mattersπ§ REQUIREMENTS Experience
5+ years in operations managementAutomotive, fleet, insurance, logistics, or service industry experience preferredMust have managed teams of 10+ peopleExperience in a fast-paced environmentSkills
Exceptional English (written & spoken)Strong leadership and decision-makingExcellent organisational and problem-solving skillsAbility to run multiple business units at onceFinancial understanding (KPIs, budgets, expenses)Ability to work under pressure and meet deadlinesTech-savvy and comfortable with digital workflowPersonal Qualities
Highly responsible & matureLoyal and trustworthyProactive and self-drivenOwnership mindsetAbility to act independentlyHOW TO APPLY -
Please submit your resume along with a short cover letter explaining :
Your operational experience.Your leadership background.Why you are the ideal candidate for a multi-business operations role.Email all the details to info@superiorrental.com.au