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Process Developer - Vendor Experience

Process Developer - Vendor Experience

ConfidentialHyderabad / Secunderabad, Telangana
5 days ago
Job description

Inviting applications for the role of Process Developer, Vendor Experience

Manages the activities related to Vendors / suppliers daily to ensure smooth functioning of supply chain functions. This role is essential in providing excellent experience to our vendors / suppliers during the journey with our client

Responsibilities

  • . Research in internal systems and partner systems to provide resolution within the TAT
  • . Strong on email management.
  • . Works with client organization for partners / case specific guidance and takes steps through multiple tools depending on the relation.
  • . Provide prompt, efficient, and satisfactory responses to customer / vendor inquiries on Contracts and billing / invoicing corrections.
  • . Handling customer inquiries related to returns, processing return requests, ensuring adherence to return policies, resolving customer issues, and working towards customer satisfaction

Qualifications we seek in you!

Minimum Qualifications

  • . Any Graduate
  • . Professional experience in Vendor Management and Services Support
  • . Industry Experience - Services or hi-tech industry
  • . Hands-on experience with at least one ERP / procurement platform (e.g., Sales Force).
  • . Proficiency in MS Excel and familiarity with data cleansing tools or ticketing systems.
  • . Working knowledge of indirect / direct spend categories
  • . Ability to work in a deadline-driven, service-oriented environment
  • . Excellent Communications

    • Preferred Qualifications / Skills

  • . Ability to learn quickly
  • . Diploma / Post Graduation in International supply chain management / Sourcing Management
  • . Oracle, ServiceNow, SAP, knowledge and experience would be an added advantage
  • . Possess the following key behaviours : Accountability, Planning and Organization, Teamwork, Flexibility and Problem Solving
  • . Proficiency in coaching skills and with high level of confidentiality and professionalism
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    Developer Experience • Hyderabad / Secunderabad, Telangana