E-Commerce Executive

Job Title : E-Commerce Business AssociateJob Description We are looking for a customer-centric and cordial E-Commerce Business Associatewho can streamline all e-commerce activities. You should be able to forecast salesand resolve conflicts. You should be able to grow the business using positive customer experience. Job Objectives

• To retain long-term consumer relationships
• Coordinate with the E-Commerce Manager in planning promotional offers andproduct discounts
• Organize e-commerce activities Roles & Responsibilities
• Managing Online Portals of the clients
• Manage online e-commerce accounts of clients
• Respond to customer web inquiries regarding online merchandise or serviceorders
• Assists customers with product selection, answer basic questions and suggest various product options that are available.
• Understanding client problems
• Ensures prompt and proper resolution of client queries by providing additional information or escalating the issue
• Take accountability and responsibility for the work assigned Competencies Required
• Excellent written and verbal communication skills
• Proficiency in MS Office and relevant software
• Excellent organizational and time management skills
• Ability to work collaboratively with other departments
• Handle multiple projects / assignments at the same time
• Build client relations Preferred Education Any Graduate or Post Graduate (BE / BBA / MBA) Work Location & Job Type You’ll be required to work full-time from our head office in Indore