Job descriptionMonitor daily backup jobs, identify failures, and restart failed backups as neededEnsure adherence to backup schedules and policiesMaintain backup job reports and escalate critical issuesPerform first-level troubleshooting for failed backup and restoration jobsIdentify and escalate hardware or software issues affecting backup performanceWork with L2 / L3 teams for advanced troubleshooting and resolutionManage tape libraries, including media movement, scratch media allocation, and tape labelingPerform tape eject and import operations as per client requirementsCoordinate with the client for tape rotationExecute data restoration requests as per business needsValidate backup integrity and perform test restores when requiredSupport users with file-level and system-level restore requestsInstall and configure Tivoli Storage Manager Server on AIX, Linux & Windows environmentsCheck TSM server health status, including database utilization and process statusAssist in configuring backup clients and troubleshooting agent-related issuesMonitor backup storage utilization and report capacity concernsMaintain backup logs and document troubleshooting stepsGenerate daily, weekly, and monthly backup reports for reviewUpdate incident records and escalate unresolved issues as per SLAsFollow IT security policies and ensure data protection complianceAssist in audit and compliance by providing backup logs and reports