Chat Support Advisor

Your Compass in the Health & Fitness Journey

Total Shape is a community dedicated to making the pursuit of a healthier lifestyle both achievable and straightforward. At Total Shape, we pride ourselves on delivering  comprehensive information  tailored to your health and fitness journey. Our mission is to help you make  informed decisions  that expedite your path to your health and fitness goals.

Since 2003, our dedicated team has worked hard to create an  exhaustive  library of thorough and reliable information. Our team of 60+ team of writers, special contributors, fact checkers and medical reviewers are  health and fitness experts , including registered dietitians, nutritionists, board accredited medical doctors, certified personal trainers, qualified coaches, and professional athletes who  write, fact check, review and constantly update  our collection of 2,000+ articles.

The Role

Company : Total Shape

Location : Remote

Monthly Salary : $1,200 – $1,500 (USD), depending on experience

Role Overview :

We’re looking for a friendly, detail-oriented Chat Support Advisor to join our customer service team. You will be the first point of contact for our customers via live chat, ensuring prompt, accurate, and helpful responses.

Key Responsibilities :

• Respond to customer inquiries via live chat, email, and messaging platforms promptly.
• Provide accurate information about our products, services, and policies.
• Assist customers with troubleshooting issues and resolving concerns.
• Maintain a professional, empathetic, and customer-focused tone at all times.
• Escalate complex issues to the appropriate department when necessary.
• Keep records of customer interactions and feedback to improve service quality.

What We Offer :

Ideal Profile

Qualifications :

What's on Offer?