Presales - tele calling - contractual

JOB DESCRIPTION

• Make outgoing calls to potential customers to schedule high quality leads for sales.
• Identify customers needs, clarify information, research every issue, and provide solutions and / or alternatives.
• Seize opportunities to upsell services when they arise.
• Follow up with potential customers in a timely manner if necessary.
• Manage a large number of outbound calls in a timely manner.
• Document all call information in the CRM according to standard operating procedures.
• Meet personal / team qualitative and quantitative targets.
• Possess strong knowledge of Livspace services to identify customer needs when qualifying them.
• Demonstrate an aptitude for sales, be able to ask for the next meeting, and suggest additional products or service increase customer satisfaction and revenue
• Apply a superlative customer experience attitude on all interactions. Be able to establish a positive rapport and create brand awareness.
• Schedule Experience Centre visits with our design team as per defined process.
• Follow-up with internal stakeholders to ensure that appropriate action has been taken on customer requests and complaints.
• Make reminder calls to customers & schedule appointments, ensuring that the calls happen as per scheduled time.
• Keeping records of customer interactions and different transactions, recording details of comments, inquiries & complaints.
• Communicate effectively and professionally in all forms of communication with internal and external customers.

EXPERTISE AND QUALIFICATIONS