Consultant - Delivery

Consultant - Delivery

Date posted 03 / 14 / Location Noida India, Hyderabad India, New Delhi India, India, Bengaluru India, Mumbai India, Pune India, Kolkata India, Vadodara India, Gurgaon India, Chennai India Company Worldline

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape .

The O pportunity

At Worldline, our technology addresses the persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies.

Day-to-Day Responsibilities

• You will act as lead for the transition of the user interface layer from the project phase into support. This will entail : Transitioning knowledge about the user interface layer from the development team into the support team. This will involve reviewing documentation provided by the developers to ensure that it is easy to understand and fit for the purposes of a support teamEnsuring that all the necessary configuration management processes are transitioned to allow ongoing maintenance and deployment of code into test and production environmentsDeveloping the required monitoring so that, where possible, failures and errors can be proactively alerted to the support team before end users are impacted
• You will develop the initial support guide and Standard Operating Procedures for common tasks and failures which are identified during transition and act as the lead for continual review and improvement of these resources as new scenarios ariseYou will be responsible for handling Incidents related to the user interface layer raised in the ServiceNOW platform either through automatic monitoring or end user raised Incidents; this will require regular and clear updates on the Incident ticket, clear and calm communication with other teams and Major Incident Management where applicable and resolution of Incidents within the agreed Service Level Agreement (SLA) targets.You will perform Root Cause Analysis for any significant failures as required by the ITIL Problem Management teamYou develop and test user interface layer maintenance releases to resolve bugs and keep third party libraries up to date, in line with agreed timescales and adhering to coding and testing standardsYou will implement changes to the user interface layer in accordance with the processes as mandated by the ITIL Change Management teamYou will act as lead for sharing knowledge with the wider UK team through knowledge sharing sessions (Teams hosted)You assist with candidate solution design for enhancement bids, proposals, investments and contracts.

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what's next - people with passion, can-do attitude and a hunger to learn and grow. In practice this means :

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18, innovators and shape a tomorrow that is yours to own.