Genesys Cloud Developer
Tata Consultancy Servicesmumbai, maharashtra, in22 days ago
Job descriptionDesign, develop, and implement Genesys Cloud solutions to meet business requirements. Customize and configure Genesys Cloud applications, including routing, IVR, and workforce management. Integrate Genesys Cloud with other systems and platforms as needed. Collaborate with stakeholders to gather and analyze requirements, providing technical expertise and recommendations. Perform testing and debugging of Genesys Cloud applications to ensure optimal performance and functionality. Provide ongoing support and maintenance for existing Genesys Cloud applications. Stay up to date with the latest Genesys Cloud features, updates, and best practices. Document technical specifications, configurations, and procedures. Develop and maintain comprehensive test plans and scripts to ensure system reliability and performance. Monitor system performance and troubleshoot issues to ensure minimal downtime and optimal user experience. Lead and participate in code reviews to maintain high standards of code quality and performance. Mentor and provide guidance to junior developers, fostering a culture of continuous learning and improvement. Collaborate with the IT and network teams to ensure seamless integration and deployment of Genesys Cloud solutions. Create and maintain user guides, training materials, and knowledge base articles for end-users and support staff. Participate in disaster recovery planning and testing to ensure business continuity. Conduct regular system audits and implement necessary changes to enhance security and compliance. Engage with vendors and third-party service providers to resolve technical issues and optimize system performance. Analyze and report on system metrics and user feedback to identify areas for improvement and innovation. Manage and prioritize multiple projects and tasks, ensuring timely delivery and alignment with business objectives
Exp Req : 5 to 12 years of experience.
Job Locations : Bangalore, Hyderabad, Chennai, Delhi.
Key Skills :
- Realtime & Historical reporting analytics
- IVR Bots, Chatbots, Speech analytics, Workforce Management
- Experience with CRM integrations such as Salesforce, SAP
- Agent scripts
- Good analytical and communication skills.
Project Overview : We are seeking a skilled and experienced Genesys Cloud Developer to join our dynamic team. The ideal candidate will have a strong background in developing and implementing Genesys Cloud solutions, with a focus on creating efficient, scalable, and user-friendly applications. This role requires a deep understanding of contact center technologies and the ability to work collaboratively with cross-functional teams to deliver high-quality solutions.
Role Scope / Deliverables :
Create a job alert for this search
Cloud Developer • mumbai, maharashtra, in
Related jobs
- Promoted
- New!
Genesys Developer
Glansa AssociatesMumbai, IN Minimum 5 years of application development experience implementing multichannel self-service / IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
Functional and hands-on experience on dev...Show moreLast updated: 12 hours ago
- Promoted
AWS Cloud Engineer
ProgliteKalyan-Dombivli, IN Infrastructure & System Administration : .Deploy, manage, and optimize EC2 instances across dev, test, and production environments.
Perform system administration and troubleshooting for Linux and Wind...Show moreLast updated: 30+ days ago
- Promoted
Cloud Architect
iVedha Inc.Mumbai, IN Seeking a highly experienced Cloud Architect to design and oversee robust, scalable, and secure.Architect end-to-end cloud solutions (public, private, hybrid) with a focus on reliability, security,...Show moreLast updated: 30+ days ago
- Promoted
Cloud Solution Architect
Vista Applied Solutions Group IncThane, IN Title : Cloud Solution Architect.Services Description : To provide a remediation engagement to remediate Buyer’s Azure environment and security workflow within the guidance of Buyer’s CSS.Provide str...Show moreLast updated: 2 days ago
- Promoted
DevOps Engineer(GCP Cloud)
Enterprise Minds, Incthane, maharashtra, in We’re Hiring – Senior DevOps Engineer (Platform Engineering) | Apna.Senior DevOps Engineer (SDE-2 – Platform Engineering).
You’ll help modernize our platform, implement self-healing systems, and dri...Show moreLast updated: 24 days ago
- Promoted
- New!
Cloud Architect
CozzeraMumbai, IN Role : Cloud Architect (DevOps Focus).Linux / Unix, AWS / GCP, DevOps, Cloud, Containers.Kubernetes (control / data plane, Docker).
Istio, Consul, Terraform / Python automation, Helm.Strong in networking, st...Show moreLast updated: 12 hours ago
- Promoted
Cloud Automation Developer
CentrilogicKalyan-Dombivli, IN This role is responsible for designing, developing, and maintaining Infrastructure-as-Code (IaC), automation tooling, and cloud management solutions that support Centrilogic’s managed cloud service...Show moreLast updated: 13 days ago
- Promoted
Principal GCP Devops
inventurus knowledge solnthane, maharashtra, in We are seeking a highly experienced and hands-on.DevOps Subject Matter Expert (SME).CI / CD pipelines, cloud-native architectures, MLOps frameworks, and DevSecOps practices.The ideal candidate will b...Show moreLast updated: 24 days ago
- Promoted
Senior GCP Cloud Architect / DevOps Engineer - Configuration Management
Lancesoft India Pvt LtdMumbai Role Overview : As a Senior GCP Cloud Architect / DevOps Engineer, you will be instrumental in architecting, implementing, and optimizing our cloud i...Show moreLast updated: 13 days ago
- Promoted
Cloud Architect
The Goodyear Tire & Rubber Companydombivli, maharashtra, in Strong experience designing and building cloud-native applications.Proficiency in modern backend and frontend frameworks (e.
Deep knowledge of DevSecOps, CI / CD pipelines, and infrastructure-as-code....Show moreLast updated: 15 days ago
- Promoted
- New!
Azure Technical Consultant- Cloud Engineer
Dogma GroupMumbai, Maharashtra, India Job Title : Azure Technical Consultant / Cloud Engineer.Location : Remote (Working Hours : BST) Normal IST hours as and when needed.
Employment Type : Full-Time | Dedicated UK Client Engagement.We are s...Show moreLast updated: 21 hours ago
- Promoted
DevOps Engineer - Google Cloud Platform
Grizmo LabsMumbai Description : DevOps Engineer (46 yrs exp) Join a fast-growing engineering team thats scaling cloud-native systems for perfor...Show moreLast updated: 28 days ago
- Promoted
Cloud Engineer
Searce Incmumbai, maharashtra, in The ‘process-first’ AI-native modern tech consultancy that's rewriting the rules.As an engineering-led consultancy, we are dedicated to relentlessly improving the real business outcomes.Our solvers...Show moreLast updated: 30+ days ago
- Promoted
- New!
Azure Cloud Architect
Prophecy Technologiesdombivli, maharashtra, in Azure Cloud Architect Azure Cloud Architect - "Azure Cloud Architect - responsible for designing, implementing, and managing Azure-based solutions, ensuring scalability, security, and performance e...Show moreLast updated: 8 hours ago
- Promoted
DevOps Engineer - Google Cloud Platform
QUARKS TECHNOSOFT PRIVATE LIMITEDMumbai Description : - Design and implement cloud infrastructure solutions, including compute, storage, and networking resources, using infrastructure as code tools such as...Show moreLast updated: 30+ days ago
- Promoted
Cloud Engineer (AWS, Azure)
BPMLinksthane, maharashtra, in Job Description – Cloud Engineer (AWS, Azure, Snowflake) : .We are looking for a skilled Cloud Engineer to take ownership of the existing multi-cloud infrastructure and data integration setup.Manage ...Show moreLast updated: 1 day ago
- Promoted
Cloud Engineer
VML Enterprise SolutionsKalyan-Dombivli, IN Type of position : Contract- 6 months.We are looking for talented developers with experience developing complex Cloud AWS serverless applications to join an exciting client project as part of our ex...Show moreLast updated: 24 days ago
- Promoted
Cloud Engineer
Right Advisors Private Limitedthane, maharashtra, in Develop, deploy, and maintain cloud-based applications and services.Write, compile, and test software code to ensure functionality and performance.
Design and implement scalable, secure, and high-pe...Show moreLast updated: 1 day ago