Program Manager (QA IT Banking)

Program & Quality Assurance Manager

Roles and Responsibilities

We are seeking a versatile and strategic individual to fill the combined role of Program Coordinator and Test Manager. This leadership position is critical for ensuring the seamless execution of interconnected projects, coordinating efforts across diverse teams, and maintaining stringent quality assurance standards across all deliverables.

Core Competencies and Responsibilities

The ideal candidate blends strong analytical and strategic skills with exceptional communication and leadership capabilities.

1. Communication and Stakeholder Alignment

The candidate serves as the primary liaison between technical teams, project partners, and senior leadership. Key responsibilities include :

• Active Listening & Requirements Analysis : Actively listen to and comprehend client requirements, expectations, and feedback to ensure all project outcomes align with business needs.
• Information Synthesis & Gap Identification : Analyse complex information critically to identify gaps in requirements, processes, or deliverables, proactively addressing potential issues.
• Clear Articulation & Alignment : Communicate information clearly and concisely, asking probing questions to ensure all stakeholders—from team members to senior executives—remain informed and aligned throughout the program lifecycle.
• Conflict Resolution : Utilize strong negotiation and conflict resolution skills to mediate disputes, achieve mutually acceptable solutions, and foster a healthy, collaborative team dynamic.

2. Strategic Thinking and Program Management

This role requires a high degree of strategic foresight and meticulous planning to manage competing priorities and unexpected challenges. Responsibilities include :

3. Accountability and Expectation Management

The manager must drive accountability and ensure all involved parties understand their roles and deliverables. Responsibilities include :

4. Domain Expertise and Quality Assurance

A strong foundation in software development and testing methodologies is essential for guiding the team and making informed quality decisions. Responsibilities include :