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Customer Support Executive (B2B)

Customer Support Executive (B2B)

Art GharanaBhopal, India
6 days ago
Job description

About the Role

At Art Gharana, we believe creativity can transform workplaces. As we expand our corporate (B2B) vertical globally, we’re looking for a Customer Support Executive who can deliver outstanding client experiences to our corporate partners and learners across time zones.

This isn’t a script-reading support job — you’ll be the human connection that ensures our clients and their teams enjoy a seamless, supportive, and joyful learning experience.

What You’ll Do

  • Handle inbound queries and issue resolution for our B2B clients via email, chat, calls, and collaborative tools (MS Teams, Slack, etc.)
  • Act as the first line of communication for partner companies and learners enrolled under their accounts
  • Maintain high responsiveness and empathy in every interaction
  • Coordinate internally with program managers, operations, and tech teams to resolve issues
  • Document and track all client communications and updates accurately
  • Identify recurring challenges and share insights to improve client experience
  • Ensure SLAs and quality metrics are consistently met

What You Bring

  • 2+ years of experience in customer support (EdTech or service industry preferred)
  • Excellent English communication skills — clear, articulate, and empathetic
  • Comfortable working international (US Pacific) hours
  • Experience with platforms like MS Teams, Slack, and other corporate communication tools
  • Strong multitasking and follow-up skills
  • Tech-savvy and adaptable to CRM / ticketing tools (training provided)
  • A calm, problem-solving mindset and a genuine interest in helping people

    • Why You’ll Love Working Here

  • 100% remote — collaborate with a creative global team
  • Exposure to international B2B clients and wellness programs
  • Growth-focused culture where ideas are valued
  • Flexible, respectful, and supportive work environment

    • How to Apply

    Send your resume or LinkedIn profile to (add email or link) with the subject line “Customer Support Executive – B2B”.

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    Customer Support Executive • Bhopal, India