CRM Executive Real Estate- Ludhiana (Sales & Marketing / Customer Relations Management)

Job Summary :

We are seeking a dynamic and tech-savvy CRM Executive with a strong background in REAL ESTATE to manage customer relationships, streamline communication, and enhance client satisfaction. The ideal candidate will have hands-on experience with CRM platforms, preferably In 4velocity , and a passion for delivering exceptional customer service to prospective buyers.

Key Responsibilities :

• Manage and maintain the CRM database, ensuring accuracy and completeness of customer information.
• Handle customer queries, complaints, and feedback with professionalism and promptness.
• Coordinate with sales, marketing, and operations teams to ensure seamless customer experience.
• Track and follow up on leads, bookings, payments, and documentation.
• Generate and analyze CRM reports to support decision-making and improve customer engagement.
• Assist in onboarding new customers and guiding them through the post-sales process.
• Ensure timely communication with clients regarding project updates, milestones, and handovers.
• Support marketing campaigns and customer outreach initiatives using CRM tools.

Maintain confidentiality and integrity of customer data.

Qualification & Experience :

Desirable Traits :

Skills Required

Crm, Customer Relation, Sales, Marketing, Documentation, crm software, Real Estate Sales, Real Estate Broker