Operations Executive

Operations Executive

Position Overview

We are seeking a proactive, detail-oriented, and customer-focused professional to join our team as an

Operations Executive . The ideal candidate will be responsible for data analysis, business reporting, cross-functional coordination, and supporting customer issue resolution. This role requires strong communication skills, a positive attitude, and the ability to work in a dynamic, fast-paced environment.

Key Responsibilities

Customer & Internal Interaction

Maintain a

positive, polite, and professional

attitude with customers and internal team members.

Adhere to a

zero-tolerance policy for misbehavior

in any form.

Coordinate with internal stakeholders to

resolve customer-reported cases

effectively.

Be flexible in making calls and handling other operational assignments as required.

Data Analysis & Reporting

Use statistical and analytical methods to

analyze data

and generate meaningful business reports.

Develop data-driven models to identify

trends in customer behavior

and overall market patterns.

Work with management to develop a

prioritized list of business needs

across segments.

Identify opportunities to

streamline processes and reduce costs .

Collaborate with departmental managers to define

data needs

for various business analysis initiatives.

Task & Process Management

Maintain and regularly update a list of

pending and completed tasks , with detailed remarks for future reference.

Conduct

regular follow-ups

on ongoing assignments to ensure timely completion.

Support cross-functional teams, including

software and hardware departments , to address system-related concerns.

Requirements

Educational & Professional

Graduate (Full-time).

2–3 years

of experience in a similar role.

Skills & Competencies

Strong written and verbal

communication skills .

Excellent

interpersonal, presentation, and stakeholder management

capabilities.

Ability to take a

systematic and analytical approach

to problem-solving with strong attention to detail.

Good PC proficiency, especially in

MS Excel .

Familiarity with working across diverse market landscapes and platforms / products.

Work Conditions

Flexible to work

24×7 shifts , including weekends, holidays, rest days, and extended hours if required.

Willing and able to

travel or work onsite PAN India , based on business needs.