Fresher Customer Service Specialist

Company Description

Avalanche High-Tech Enterprise is a comprehensive online platform that integrates recruitment services, IT solutions, and product development to meet all business needs. Our platform provides organizations with top-notch talent, cutting-edge IT services, and innovative IT products. Our recruitment services use advanced tools and algorithms to connect employers with the right candidates, while our IT services include system integration, cloud solutions, cybersecurity, and software development. We also specialize in creating innovative software applications and digital solutions to help businesses stay ahead of the curve.

Role Description

This is a full-time on-site role for a Fresher Customer Service Specialist located in Bengaluru. The Customer Service Specialist will be responsible for handling customer inquiries, resolving customer issues, and providing excellent customer support. Daily tasks include responding to customer emails and calls, troubleshooting problems, and maintaining customer records. The specialist will also be responsible for ensuring customer satisfaction and escalating issues when necessary.

Qualifications

• Strong verbal and written communication skills
• Proficiency in handling customer inquiries and resolving issues
• Basic knowledge of IT services and support
• Good problem-solving and troubleshooting skills
• Ability to work in a fast-paced environment and manage multiple tasks
• Excellent interpersonal skills and the ability to work as part of a team
• Fresh graduates are welcome to apply
• Bachelor's degree in any discipline preferred