Operations Manager

About the Company

Spencer’s is committed to providing exceptional service and quality products across its various retail formats. Our mission is to create a customer-centric shopping experience while fostering a culture of inclusivity and teamwork.

About the Role

Manager – Operations will oversee and execute operational procedures and initiatives across multiple facilities, ensuring compliance and efficiency in store operations.

Responsibilities

Manage and execute Operational procedures Implementation, initiatives etc in multiple facilities across the Regions.

Monitor & manage completion of req periodic operational Audits / compliance at stores.

Review & analyse records, reports and documents to ensure compliance with company operational expectations.

Manage & Direct / Functions initiatives according to company policies.

Interface with Internal / external groups to ensure most efficient and professional Operational Practices.

Store Operations - Understanding, Handling and Execution.

Oversee all areas of Central Operations to ensure efficient operational support and servicing of all stores in accordance with established SOPs.

Communicate effectively with internal and external departments.

SPOC for development of new operational projects, running it through successful pilot runs and final implementation across stores.

Developing SOPs related to new processes in Store Operations, altering the current SOPs as and when needed.

Facilitate the L&D Team with inputs for ops-related training modules.

Ensure proper debrief to Regional Heads, Area Managers, Store Managers on all relevant new projects and promotions.

Co-ordination with the Merchant and IT Team for adherence to the Trade Promotion Scheduler.

Custodian for ensuring correct POP Signages are put up across stores.

Analysing and publishing reports related to store operations (like F&V Vehicle Reaching, Floor Walk, etc).

Developing Dockets for In-Store promotions in co-ordination with Merchant, Marketing, IT and SCM Team and ensure execution of the same.

Communication medium between stores and HO.

Act as a support arm to all operators and trouble-shoot problems related to store operations.

Qualifications

B.Tech, M.Tech OR MBA – Analytics (Data Oriented)

Required Skills

Store Operations

People Management

Analytical Skills

Presentation Skills

Preferred Skills

Minimum 3-5 years of experience in Retail / IT / FMCG / QSR (Food) / Online (Ecommerce OR Quick Commerce)