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Exigo Tech - Technical Lead / Architect - MS Dynamics 365 / CRM

Exigo Tech - Technical Lead / Architect - MS Dynamics 365 / CRM

Exigo TechVadodara
30+ days ago
Job description

Roles and Responsibilities :

  • Lead the design and implementation of Dynamics CRM solutions, focusing on efficiency and automation
  • Be trusted solution advisor to customers and internal teams
  • Conduct research into customers' use of technology platform, design solutions to improve business processes and recommend roadmap for business solutions
  • Own the integrity and strength of the solutions recommended
  • Identify and develop reusable solutions / accelerators / assets for enhanced process automation and client value addition
  • Collaborate with different stakeholders (customers, partners, internal) to create prototypes as a means of eliciting requirements
  • Collaborate with cross functional teams to meet the solution architecture needs
  • Review solutions and recommend improvements during project deliveries
  • Groom & refine the product backlog, in liaison with project stakeholders
  • Guide the team on business solution architecture and best practices to ensure modularity, reusability, and productivity
  • Define and enforce coding standards, guidelines, and best practices for development teams for developing and implementing scalable solutions
  • Oversee program and project delivery, ensuring alignment with strategic goals
  • Review platform releases and educate internal teams & customers on new features
  • Conduct product demonstrations to showcase features and functionalities
  • Mentor and provide technical guidance to team members, identifying training needs and establishing learning plans
  • Mandatory for all to follow the norms defined in ISMS 27001
  • The above list is not exhaustive, and the role may change to meet the overall objectives of the company.

Technical Expertise :

  • Experience working in D365 CRM, including Power Apps, Plugins, Workflows, Business Process Flows, Business Rules, Actions, and Custom Workflow Assemblies.
  • Understanding of platform integration patterns and APIs, system integrations, software engineering patterns, and development of architectural / high-level designs within defined architectural frameworks and software engineering patterns
  • Comprehensive understanding of functional modules including :

    • 1. Sales, Customer Insights, Customer Service, Field Service Automation

    2. Microsoft Social Engagement, Unified Service Desk, Project Service Automation

    3. KB Management, Voice of Customer

    4. Co-pilot / Azure OpenAI Studio

  • Setup, installation, configuration & deployment of MS D365 CRM modules
  • Experience in customization and extension of D365 CRM
  • Java scripting frameworks like Node.js, Angular.js, React.js, JQuery, CSS, HTML 5, AJAX
  • Proficiency in .Net (C#) and JavaScript development experience within the D365 SDK including working knowledge of the ODATA, REST endpoints, Entity Model, and Asynchronous programming
  • In-depth hands-on knowledge of Canvas and Model Driven applications and the Common Data Service (CDS)
  • Proven experience with Microsoft .NET technologies including, .NET Framework, Visual Studio, Source Code Management Systems (TFS)
  • Developing REST APIs, Integration experience with external systems through REST API's. Both with and without middleware.
  • Working knowledge of source control tools like GIT, VSS etc.
  • Data migration experience either through a tool or through MS D365 feature
  • Hands-on experience in Power Pages, Power Apps Portal (configuration, customization, and extension)
  • Technical background working with Microsoft .NET technologies : Visual Studio.NET, ADO.NET, C#, SQL Server, XML, JavaScript, jQuery, HTML5, SharePoint, Power BI, and Web Services.
  • Experience with Microsoft Azure services (Application servers, Database Services, Service Bus)
  • Comprehensive experience working on software development using agile methodologies, DevOps, CI / CD

    • Soft Skills :

  • Proven ability to manage and deliver solutions for MS D365 CRM projects
  • Expertise in fitment analysis of customer requirements.
  • Experience with project problem diagnosis, solution development, client communication, facilitation of decision-making, and managing client expectations
  • Ability to estimate large-scale MS D365 CRM implementation programs
  • Strong knowledge of performance tuning in Model-Driven Apps implementations
  • Knowledge of object-oriented programming, relational database design, and software design best practices
  • Experience in data integration and migration projects
  • Strong knowledge of responding to RFPs / RFIs and proposal creation
  • Expertise in program and project management, risk identification, and mitigation.
  • Exceptional stakeholder and vendor management skills
  • Strong, concise documentation, communication and team-handling skills
  • Experience leading and developing top-performing teams
  • Previous work experience with US, Australian or UK clients
  • Knowledge of Jira, confluence and other project management tools

    • Certifications :

  • Certification in any modules (Sales, Service, Field Service, Project Ops)
  • Certification in Microsoft Dynamics 365 Power platform basics MB 200

    • (ref : hirist.tech)

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