Flexcube Implementation and Support Consultant

Experience : 4-12 Years

Job Location : Pan India (All LTIMindtree Offices)

Key Skill : Flexcube Technical FCC

Notice Period - 0 to 90 Days

Job Description

FCC : —

Responsibilities :

• Be part of Support / Implementation activities of Oracle FLEXCUBE Corporate Core Banking product.
• Knowledge of various Flexcube Corporate Modules Fund Transfer / Payments / Bills & Collection / Letter of Credit / Loans / General Ledger
• Knowledge of EMS, Flexml,SWIFT, Debug Capture process
• Use defined Standards / Tools / Processes / Change-Control-Steps and document all work to achieve deliverable that meet Quality / Audit / Compliance expectations of Oracle / Client.
• Responsible for SLA driven Application Monitoring
• Monitor escalations for L2 / L3 Incidents and ensuring closure within the SLA’s.
• Escalate the Incidents / failures to Level2 support as per the defined process.
• Support scheduled weekend activities (e.G. BCM testing, Data Centre Power down…etc) of Production applications.
• Coordinate with Offshore Development and / or Support teams for various technical deliverables including Customization Deliveries, Patch sets, fixes etc.
• He / she will need to successfully manage Customer Relationship and respond / address any initial escalations from Customer.
• On need basis step in to analyze issues and provide L1 / L2 production support covering both technical and functional domains of ORACLE FLEXCUBE Core Banking suite of products at Customer location / base location.
• Coordinate with all stakeholders including Client IT Team, Support Team, Offshore Development Teams to prepare and provide Status reports to Management / Client periodically.
• On occasion he / she might be required to provide On-Call support during non-business hours.
• Need involvement in Automation & Continuous Service Improvement
• Guide the business users on any configuration issues related to the application
• Regular defect status reporting along with any critical issues that may require senior management’s attention
• Follow structured configuration and release processes for applying fixes and software release
• Work closely with the Infrastructure and Database support teams to ensure that core-banking environment is fully secured and optimized for high performance.
• Should know how to analyze Debug logs
• Participate in Automation & Continuous Service Improvement

Desired Skills and Experience : -

Other skills :

Ready to work in Morning / Afternoon / Night shift (9 hour shift 5 days a week)

Able to work to tight deadlines and produce solid work that is both accurate and to a high standard

Be self-motivated, disciplined and able to work well in a team environment but also on an individual basis to ensure tasks / actions are completed