Email Security

Greetings from TCS !

Position : Email Security

Experience : 5+ years.

Location : Hyderabad, Bangalore.

Job Description :

In depth understanding and deployment experience with Mimecast email Security Solution and Similar tools.

Act as final escalation point (L3) for all Mimecast-related incidents, requests, and problems.

Perform in-depth troubleshooting of advanced email issues (routing, delivery delays, false positives / negatives, impersonation, malware, phishing, BEC).

Lead RCA and post-incident reviews, ensuring preventive measures are documented and implemented.

Perform complex changes in Mimecast, including policy tuning, integration with SIEM / SOAR, DLP rules, and encryption configurations.

Manage continuity and disaster recovery scenarios in Mimecast.

Experience in designing email Security solution for a global coverage with multiple domains

Good experience in email security solutions - architecture, design and implementation plans and daily Operations

Act as a technical point of contact for escalated customer issues and high-priority incidents.

Participate in customer-facing meetings, service reviews, and escalations to provide technical guidance and confidence.

Document and present RCA reports, security posture improvements, and recommendations to customers.

Ability to work with multiple stakeholders from Security, Operations, Application Owners and Service Providers on deployment activities and enhancing the email Security solution.

Understanding of associated industry standards and best practices in Email Security area

Good understanding of email security concepts SPF, DKIM, DMARC, policies based on regex etc.,

Must have expert knowledge of the Messaging & Collaboration environments in order to be routinely involved in root cause analysis whenever issues arise in the production environment.

Provide technical guidance and mentoring to L1 and L2 engineers.

Develop and maintain SOPs, runbooks, and troubleshooting playbooks for repetitive tasks.

Conduct training sessions and knowledge-sharing workshops for L1 and L2 teams.

Effective in delivering solutions and providing speedy turn around when required

Must Engaged in identifying configuration and documentation best practices

Identifying system and customer problems, troubleshooting and providing solutions and then documenting those solutions.

Analyze new threats and offer deep insight through data

Participate in security reviews, compliance checks, and audit support as the Mimecast SME.

Provide feedback to engineering and security leadership on improvements for processes, automation, and tooling.

Stay updated with new threats, features, and best practices in Mimecast and email security.

Minimum 7 + years and must be a technical and subject matter expert with L3 operations experience in supporting the stated platforms.

Interested Candidates can share CV to a.mamatha@tcs.com.

Thanks & Regards,

Mamatha.