Technical Support Specialist

Job Opportunity

We are seeking a Technical Support Engineer to provide top-notch support for our web and mobile applications.

Duties and Responsibilities :

• Provide technical assistance to internal and external users, including customer service teams and clients.
• Collaborate with the development team based in India to resolve technical issues.
• Support QA lead with quality assurance activities.
• Troubleshoot complex technical problems with minimal support from the development team.
• Partner with customers to quickly resolve their concerns.
• Offer temporary workarounds to customers when fixes will take time.
• Deliver timely and accurate customer feedback.
• Follow up with clients to ensure issue resolution.
• Support the deployment of new applications.
• Develop procedural documentation for support operations.
• Manage multiple cases simultaneously.
• Evaluate and test new releases.

Required Skills and Qualifications :

About the Role :

This is a challenging opportunity for a skilled technical professional to join our dynamic team.

Benefits :

Our company culture emphasizes innovation, teamwork, and continuous learning. We offer a collaborative environment where you can grow professionally and contribute to delivering high-quality solutions to our customers.

Contact Information :

Please submit your application by (insert date) to be considered for this exciting opportunity.