Talent.com
This job offer is not available in your country.
Email & Chat Process / Non Voice

Email & Chat Process / Non Voice

Wings Global Servicesmumbai, India
21 hours ago
Job description

Company Overview

Wings Global Services operates at the forefront of engineering services, integrating automation and cross-sector expertise across multiple industries including oil & gas, manufacturing, IT, and construction. With a strong focus on innovation and operational excellence, the company is dedicated to empowering future-ready professionals. Based in Mumbai, Wings Global Services is committed to strategic growth and sustainability within the ever-evolving global landscape.

Job Overview

We are seeking a dedicated Email and Chat Process Executive for our Mumbai office. This full-time, junior-level role requires a minimum of 1 year and a maximum of 3 years of relevant experience. The successful candidate will be responsible for handling non-voice customer interactions, ensuring client satisfaction through efficient email and chat communication.

Qualifications and Skills

  • Proficiency in email support to manage customer queries effectively, ensuring a quick and accurate resolution.
  • Experience in live chat handling, adept at multitasking and maintaining customer engagement for timely issue resolution.
  • Familiarity with CRM software such as Salesforce or Zendesk to streamline customer interactions and improve service delivery.
  • Impeccable typing speed and accuracy, essential for documenting interactions and maintaining customer satisfaction.
  • Competency in using Microsoft Office Suite for managing data and communicating effectively within the team.
  • Experience with ticketing systems to track and resolve customer inquiries efficiently and maintain records.
  • Strong data entry skills, vital for updating customer information and ensuring database accuracy.
  • Excellent problem-solving skills, enabling quick thinking and effective solutions to customer concerns.

Roles and Responsibilities

  • Respond promptly to customer inquiries received via email and chat platforms, ensuring clarity and understanding.
  • Manage CRM systems to document interactions and track customer issues and solutions provided.
  • Maintain an organized and updated record of communications and customer feedback for consistent service improvement.
  • Work collaboratively with team members to enhance customer service standards and share insights.
  • Utilize problem-solving skills to troubleshoot customer issues and ensure satisfactory resolution.
  • Assist in data entry and management tasks to ensure information accuracy and accessibility.
  • Utilize Microsoft Office Suite for communication, reporting, and data analysis.
  • Continuously improve email and chat handling techniques to optimize customer interactions and service delivery.
  • Create a job alert for this search

    Email Chat Non Voice • mumbai, India

    Related jobs
    • Promoted
    Customer Support Executive - Chat / Email- Skincare

    Customer Support Executive - Chat / Email- Skincare

    PeopleGeneMumbai, Maharashtra, India
    Engage in effective and persuasive communication to highlight the value proposition.Work towards achieving and exceeding sales targets. Employ consultative selling techniques to understand customer ...Show moreLast updated: 1 day ago
    • Promoted
    Team leader International Pr

    Team leader International Pr

    AltisourceMumbai, IN
    Job Title : Team Leader – Voice Process (International BPO).The Team Leader – Voice Process is responsible for managing a team of customer service representatives handling inbound and outbound voice...Show moreLast updated: 9 days ago
    • Promoted
    Back Office

    Back Office

    TPmumbai, maharashtra, in
    We're Hiring – Back Office (Non-Voice – Chat / Email Process).Rotational shifts between 7 : 00 AM to 7 : 00 PM (9-hour shift). Strong communication skills are a must.If you're detail-oriented and looking ...Show moreLast updated: 15 days ago
    • Promoted
    Telesales Executive

    Telesales Executive

    Auspro Services Pvt LtdThane, Maharashtra, India
    Telesales Executive – International Process (Solar Projects).Rupa Solitaire, Millennium Business Park, Mahape, Navi Mumbai, Maharashtra 400708. AM to 12 : 30 PM (Aligned with Australian business hours...Show moreLast updated: 30+ days ago
    • Promoted
    DFT Leads (Work from Office)

    DFT Leads (Work from Office)

    eInfochips (An Arrow Company)dombivli, maharashtra, in
    Job Location : Bangalore| Hyderabad | Noida | Ahmedabad | Chennai.NO WORK FROM HOME OR REMOTE WORK).In depth knowledge of DFT concepts. In depth knowledge and hands on experience in scan insertion, ...Show moreLast updated: 30+ days ago
    FAPL-Verifications- Voice / Semi-voice / Non-voice Process-Mumbai / Bangalore-Q3 - 2025

    FAPL-Verifications- Voice / Semi-voice / Non-voice Process-Mumbai / Bangalore-Q3 - 2025

    First AdvantageMumbai, Maharashtra, IN
    Quick Apply
    We require 30 Voice / semi-voice / non-voice skilled resources for our Verifications team.The qualification and competencies required for this position will be : Experience – 1 year...Show moreLast updated: 30+ days ago
    • Promoted
    Email Fraud Reviewer

    Email Fraud Reviewer

    TransPerfectdombivli, maharashtra, in
    We’re looking for a detail-oriented contractor to review incoming emails and identify potential phishing, social engineering, spam, or fraud attempts. This is a non-technical role – you won’t need t...Show moreLast updated: 30+ days ago
    Canada PR (Non Voice) (Remote - Mumbai / Bangalore only)

    Canada PR (Non Voice) (Remote - Mumbai / Bangalore only)

    First AdvantageThane, Maharashtra, IN
    Remote
    Quick Apply
    Job Overview : The primary responsibility for the position is to cross check all the records entered for the applicants who apply for jobs with our clients as per the rules Job Description : Perform ...Show moreLast updated: 30+ days ago
    • Promoted
    Fresher | Non voice

    Fresher | Non voice

    JobsFlixmumbai, maharashtra, in
    Process Consultant (Non-Voice).Position : Trainee Process Consultant.International Non-Voice Process / Back Office).Learn and follow professional standards, procedures, and U.Process claims accurate...Show moreLast updated: 30+ days ago
    • Promoted
    Telesales Executive - Remote

    Telesales Executive - Remote

    AppsForBharatthane, maharashtra, in
    Remote
    About AppsForBharat – Website / LinkedIn.AppsForBharat, a Series C-funded faith-tech startup, is backed by India’s best venture capital investors including Fundamentum, Susquehanna Asia VC, Peak XV...Show moreLast updated: 19 days ago
    • Promoted
    Chat and Voice Bot Tester(QA)

    Chat and Voice Bot Tester(QA)

    Yubithane, maharashtra, in
    We are looking for a detail-oriented and analytical Chat and Voice Bot QA Specialist to join our Conversational AI team.In this role, you'll be responsible for evaluating the performance and qualit...Show moreLast updated: 27 days ago
    HR Contact Support – International Voice Process- Navi Mumbai

    HR Contact Support – International Voice Process- Navi Mumbai

    2comsMumbai, MH, in
    Quick Apply
    This is a great opportunity for candidates looking to build a career in a global, fast-paced BPO environment.Night Shift (Pick & Drop Facility Provided). Potential for absorption into client pay...Show moreLast updated: 30+ days ago
    • Promoted
    Investor Relations Specialist (Voice process)

    Investor Relations Specialist (Voice process)

    TalentojThane, IN
    Wint Wealth is a fast-growing fintech startup making high-yield debt products accessible to retail investors.We empower investors with safe, transparent, and regulated opportunities beyond traditio...Show moreLast updated: 1 day ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    TPthane, maharashtra, in
    International Customer Support Executive.Gurgaon (Remote – Work From Home).Rotational, including night shifts.We’re looking for enthusiastic and customer-focused individuals to join our internation...Show moreLast updated: 30+ days ago
    • Promoted
    Back Office Executive

    Back Office Executive

    WNSThane, Maharashtra, India
    Hiring Alert | Immediate Requirement - Customer Support Representative (Email Support) | International Airlines Process @ WNS Thane. Interested candidates can directly walk-in for interview from 18t...Show moreLast updated: 9 days ago
    • Promoted
    Senior Voip Engineer

    Senior Voip Engineer

    MOURI TechThane, IN
    Avaya Voice Engineer / UC Architect.Design, deploy, and manage enterprise Avaya environments including : .Avaya Aura Communication Manager. Avaya Messaging / Modular Messaging.Avaya SBCs / Session Bor...Show moreLast updated: 8 days ago
    • Promoted
    Email Content Reviewer

    Email Content Reviewer

    TransPerfectKalyan-Dombivli, IN
    We’re looking for a detail-oriented contractor to review incoming emails and identify potential phishing, social engineering, spam, or fraud attempts. This is a non-technical role – you won’t need t...Show moreLast updated: 30+ days ago
    • Promoted
    Data Collectors - iPhone Users

    Data Collectors - iPhone Users

    Datavio.aiThane, IN
    Voice Recording Specialists Needed!.We are looking for resources to participate in a voice recording project.This task involves recording short phrases with names in different environments using ou...Show moreLast updated: 30+ days ago
    • Promoted
    Excellent Opportunities for Women on Career Break | Seventh Contact Hiring Solution|Pune | IT Recruiter| Hybrid.

    Excellent Opportunities for Women on Career Break | Seventh Contact Hiring Solution|Pune | IT Recruiter| Hybrid.

    Seventh Contact Hiring Solutionsdombivli, maharashtra, in
    Seventh Contact Hiring Solutions is a professionally managed recruitment company based in Chandan Nagar (Kharadi), Pune.We provide recruitment services to companies in the IT industry sector.Our cl...Show moreLast updated: 9 days ago
    • Promoted
    • New!
    Customer Support - International Voice - Freshers - Mumbai

    Customer Support - International Voice - Freshers - Mumbai

    2comsMumbai, Maharashtra, India
    Job Opening : International Customer Support Role.Our client, a leading global professional service company, is seeking a dedicated individual to join their team as an International Customer Support...Show moreLast updated: 20 hours ago