){kind=logo}
Operations Process Manager
PW (PhysicsWallah)Bengaluru, Republic Of India, IN6 days ago
Job descriptionMonitor and manage lead lifecycle through CRM / NPF dashboards (Lead Squared, Kapture, etc.). Ensure proper mapping of leads, enrollments, and refund cases in coordination with Finance and Sales. Regularly review lead performance, drop rates, and call connectivity data to identify areas of improvement. Coordinate with Product and Tech teams to resolve system bugs, lead flow discrepancies, and report delays. Create, maintain, and present daily / weekly / monthly reports on sales funnel, productivity, and conversions. Analyze trends to suggest actionable insights for revenue growth and operational performance. Track counselor performance metrics and suggest optimization strategies. Act as the key point of contact between Category, Product, Sales, and Finance teams for operational escalations. Communicate effectively with internal and external stakeholders to ensure timely task completion. Support new initiatives, launches, and quarterly business reviews with structured data and execution plans. Ensure all operations follow compliance guidelines and internal quality standards. Regularly audit data entries, call records, and process adherence. Manage refund, re-enrollment, and course transfer operations in coordination with Finance. Strong analytical and problem-solving abilities. Hands-on experience with CRM systems (LeadSquared, Salesforce, HubSpot, etc.) and data reporting tools. Excellent communication and stakeholder management skills. Ability to multitask and work under pressure with attention to detail. Proficiency in Excel / Google Sheets, data visualization, and process documentation. Bachelor’s or Master’s degree in Business Administration, Operations, or related field. 3–6 years of experience in operations, preferably in an EdTech or service-based environment. Experience in process improvement and reporting automation is a plus. Lead to enrollment conversion improvement. Reduction in refund and drop-off cases. Process turnaround time and SLA adherence. Accuracy and timeliness of reports and dashboards. Stakeholder satisfaction and internal collaboration efficiency.
Job Title : Operations Assistant Manager
Department : Business Operations
Location : HSR Layout - Bangalore (Hybrid)
About the Role
The Operations Assistant Manager will play a key role in ensuring the smooth execution of daily operations, optimizing processes, and driving efficiency across business units. The ideal candidate will collaborate cross-functionally with Product, Sales, Marketing, and Finance teams to ensure seamless student experience, lead flow management, process governance, and operational excellence.
Key Responsibilities
1. Process Management & Optimization
- Oversee day-to-day operations to ensure smooth workflow and adherence to SLAs.
- Identify process gaps and drive improvements to enhance efficiency and learner experience.
- Develop and document SOPs for recurring tasks and projects.
- Collaborate with cross-functional teams to align operational goals with organizational objectives.
2. Lead & Data Operations
3. Reporting & Analytics
4. Stakeholder Management
5. Quality & Compliance
Required Skills & Competencies
Qualifications & Experience
Key Performance Indicators (KPIs)
Interested candidates can email CV @ ankita.bhowmick@pw.live
Create a job alert for this search
Operation Manager • Bengaluru, Republic Of India, IN
Related jobs
- Promoted
Operations Manager – Training & Performance Coaching Company
JOB READY Trainershosur, tamil nadu, in We are looking for a high-ownership Operations Manager who has direct experience running operations in a training, L&D, coaching, skilling, or education services company.
This role requires someone ...Show moreLast updated: 1 day ago
- Promoted
Process Improvement Manager
Domnic LewisBengaluru, Republic Of India, IN Opportunity for Business Process Excellence Manager – Procure to Pay (P2P).Lead global transformation and optimization of Procure-to-Pay processes, driving SAP S / 4HANA implementation to standardize...Show moreLast updated: 6 days ago
- Promoted
Senior Process Executive
Cognizanthosur, tamil nadu, in Team Manager / Team leader, Operations.The SME / SPE objective is to actively assist a team in accordance with laid down procedures to achieve and maintain requisite standards of quality and productivi...Show moreLast updated: 1 day ago
- Promoted
Manager - Digital Operations
IndegeneBengaluru, Karnataka, India We are a technology-led healthcare solutions provider.We are driven by our purpose to enable healthcare organizations to be future-ready.
We offer accelerated, global growth opportunities for talent...Show moreLast updated: 8 days ago
- Promoted
Business Process Manager - Six Sigma Black Belt Certified
Juniper NetworksBengaluru, Karnataka, India Title – Business Process Manager - Six Sigma Black Belt.Department : Customer Experience Engineering.We are looking to hire a Six Sigma Black Belt into the Quality Methods team to lead various data ...Show moreLast updated: 8 days ago
- Promoted
Business Process Operations Manager
Stavtar SolutionsBengaluru, Republic Of India, IN Stavtar is a financial software company headquartered in New York, with employees located in the United States, England, and India.
Founded by financial and technology professionals from the alterna...Show moreLast updated: 15 days ago
- Promoted
Process Excellence Manager
FlipkartBengaluru, Republic Of India, IN End to End Process Design Expert.Network Design, Line haul, speed, and cost initiatives.Order to delivery Speed improvement initiatives.
Systemized approach and Supply Chain Tools / Network Optimiza...Show moreLast updated: 30+ days ago
- Promoted
Senior Manager - Process Engineering Maintenance
Biocon BiologicsBengaluru, Karnataka, India Pharmaceutical / Biologics / Injectables.This role plays a pivotal part in ensuring seamless alignment between.Lead end-to-end project deliveries – design, installation, commissioning & qualificati...Show moreLast updated: 15 days ago
- Promoted
Operations Manager
Talent Toppershosur, tamil nadu, in We are seeking a highly motivated, dedicated, and detail-oriented individual to join our client's team as a manager to lead Life Insurance BPS operations.
This role demands strong leadership, operat...Show moreLast updated: 1 day ago
- Promoted
Process Excellence Expert - OTC
AB InBev GCC Indiahosur, tamil nadu, in AB InBev GCC was incorporated in 2014 as a strategic partner for Anheuser-Busch InBev.The center leverages the power of data and analytics to drive growth for critical business functions such as op...Show moreLast updated: 13 days ago
- Promoted
Program Manager 1
Uni Cardshosur, tamil nadu, in We’re looking for a PM 1 to join our Growth team—someone who thrives in a fast-paced environment and can turn user insights into measurable impact.
In this role, you will work across product and bus...Show moreLast updated: 1 day ago
- Promoted
Process Design Manager
FlipkartBengaluru, Karnataka, India End to End Process Design Expert.Network Design, Line haul, speed, and cost initiatives.Order to delivery Speed improvement initiatives.
Systemized approach and Supply Chain Tools / Network Optimiza...Show moreLast updated: 15 days ago
- Promoted
Associate Process Manager
Eclerx Services Limited, Mumbai, Maharashtrabangalore district, karnataka, in Lead and manage a team of customer service representatives to ensure exceptional service delivery and achievement of performance targets.
Provide ongoing coaching, training, and feedback to team mem...Show moreLast updated: 8 days ago
- Promoted
Business Process Mapping - Manager
State Street CorporationBangalore, India We are looking for a candidate with experience in creating and delivering business process mapping for a large financial institution with understanding of the complexities of a global organization....Show moreLast updated: 1 day ago
- Promoted
Business Process Outsourcing Manager
Stavtar SolutionsBengaluru, Karnataka, India Stavtar is a financial software company headquartered in New York, with employees located in the United States, England, and India.
Founded by financial and technology professionals from the alterna...Show moreLast updated: 15 days ago
- Promoted
Operations Manager | US MNC
Impetus Career Consultantshosur, tamil nadu, in Channel Engagement Manager – Bangalore (On-site).Bangalore – Work from Test Center.Compensation : Budget upto 11 LPA.On-site | Flexibility for weekends & extended hours.
This role ensures operational...Show moreLast updated: 1 day ago
- Promoted
Business Process Excellence Manager
Domnic LewisBengaluru, Karnataka, India Opportunity for Business Process Excellence Manager – Procure to Pay (P2P).Lead global transformation and optimization of Procure-to-Pay processes, driving SAP S / 4HANA implementation to standardize...Show moreLast updated: 6 days ago
- Promoted
Assistant Operations Manager
Firstsourcebangalore, karnataka, in Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services.Firstsource specialises in helping customers stay ahead of the curve through transformational so...Show moreLast updated: 30+ days ago