Site Coordinator / Supervisor is the owner of the sites assigned for coordination execution of Banking branches, Retail stores and ATM site preparation works, under the defined scope of Total Infra Services (TIS). It includes the necessary coordination communication involves with customers, different vendors or within team members from site visit to handing over to customers with complete interior works installation of deliverables.
The Site Coordinator responds immediately to customer or vendor concerns or problems by resolving them or by escalating them to the proper associate, team member or regional project manager.
Requirements / Environment
- Ability to work nights, weekends, overtime, flex shifts and as per the site requirements.
Education :
College degree or certificate in Civil / Architecture / Interior Designing or construction technology is preferred.Work Environment
To service accounts within a given area and may require visit on a site location depending upon the situation and availability of the projects.Conducts work at customer site(s), local DN offices, or in a virtual environmentPhysical Environment
May require prolonged and extensive travel.May require bending / squatting, walking / standing / sitting for prolonged periods.Exposure to enclosed spaces, dust, drafts, and damp areas.Function under stress and engage in interpersonal relations (heavy workload, potentially dissatisfied customers.Additional Technical Skills :
Personal computer skills.AutoCAD drawing skills.Site Coordinator / Supervisor
Experience required.
Job-related experience in execution / implementation and coordination of civil or interior works and AutoCAD drawing experience is required.Site Implementation Vendor Management
Responsible for necessary coordination site visits required during feasibility, execution, handing over, quality certifications or for others necessary activities.Coordinating and monitoring the performance of vendors such as site contractors / UPS / Signage vendors in maintaining the timeframe quality of the materials services delivered.Understands and performs the various Customers / vendors Scope of Services under TIS and elevates or escalates issues when appropriate, and / or according to established procedures.Customer Relations / Customer Satisfaction
Build working relationships with customers and develop informal communication channels with customer accounts at the local level (ie Branch, Store or office).Responsible for ownership of all customer issues / needs that are voiced or observed and act appropriately.Communicates to all levels - Customers / Team Members / Territory Manager / Regional Manager, throughout the entire service activity.Represents DN in a manner that reflects positively on the image and reputation of the companyCustomer Services
Assists or delivers the following customer services :
Coordination, monitoring and updating required from site visit to site completion under TIS scope of works.Respond and initiate immediate actions for calls received for any site related issues.Asset Management
Responsible for all DN assets that will be used in the delivery of customer services (i. e. drawing manuals, tools, software, vehicles, documentation, and intellectual property), or as assigned by management.Reporting
Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as requiredResponsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and / or public transportationResponsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activitiesSkills Required
Billing, Customer Satisfaction, Intellectual Property, Site Coordinator, Project Support, Flex, Customer Relationship, Asset Management, Autocad Drawing, Monitoring
