Key responsibilities include :
- Investigating suspicious transactions :
- Reviewing flagged transactions to determine if they are fraudulent, including analyzing transaction details, account activity, and customer information.
- Identifying fraud patterns :
- Analyzing data to identify trends, recurring patterns, and new modus operandi used by fraudsters.
- Customer verification :
- Contacting customers to verify transaction details, address concerns, and gather additional information to assess legitimacy.
- Data analysis :
- Utilizing specialized tools to analyze transaction data, customer behavior, and other relevant information to identify potential fraud.
- Decision-making :
- Making informed decisions based on investigations to either approve or decline transactions, taking necessary actions to mitigate risk.
- Reporting and documentation :
- Maintaining detailed records of investigations, documenting findings, and reporting suspicious activity to relevant internal teams.
- Collaboration :
- Working with other departments such as risk management, compliance, and customer service to share information and coordinate fraud prevention strategies.
- Staying updated :
- Keeping abreast of emerging fraud schemes, industry trends, and regulatory changes to enhance fraud detection capabilities.
Skills Required
Transaction Monitoring, Bpo, Kyc