Content & Platform Quality Manager

Our

Purpose

Mastercard

powers economies and empowers people in 200+ countries and

territories worldwide. Together with our customers, we’re helping

build a sustainable economy where everyone can prosper.

We support a wide range of digital payments choices, making

transactions secure, simple, smart and accessible. Our

technology and innovation, partnerships and networks combine to

deliver a unique set of products and services that help people,

businesses and governments realize their greatest

potential.

Title

and

Summary

Content

& Platform Quality Manager

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Content & Platform

Quality Manager

Introduction : We are hiring a

Content & Platform Quality Manager to act as the guardian of

quality and consistency across our MBI platform. The role combines

content governance, process definition, and quality reviews, with

potential to expand over time as our governance needs

evolve.

The Mastercard Business Intelligence (MBI)

Platform is a global gateway to business insights, thought

leadership, and data visualization tools—leveraging clients’

portfolio data. It unifies access to over 30 Mastercard Services

solutions through a seamless, personalized user experience. Like a

marketplace, users can explore, subscribe to, and interact with

services available in their region via a single access

point.

Role Overview : The Content

& Platform Quality Manager is responsible for ensuring the

overall quality and consistency of the platform through both

functional / business testing and content audits. The role

includes :

Defining and implementing quality standards,

processes, and governance frameworks.

Conducting content

quality reviews to guarantee clarity, accuracy, and alignment with

MBI standards (UX design, content).

Acting as the

governance / control point for published content, ensuring

consistency across pages and compliance with

standards.

Designing and executing UAT by coordinating

acceptance reviews, tracking issues, and working with the platform

team throughout release cycles.

Producing quality reports

and dashboards to monitor issues, ensure timely resolution and keep

stakeholders aligned.

Collaborating closely with UX,

product, and platform teams to address issues, propose

improvements, and maintain high-quality standards.

Skills :

Quality reviews & validation :

ability to coordinate UAT, track issues, and follow up on

resolutions.

Content auditing : skilled at reviewing copy

and structure for clarity, accuracy, and user

comprehension.

Process definition & governance :

capacity to establish and maintain quality standards and

workflows.

Reporting & communication : able to prepare

clear updates and communicate issues effectively to

stakeholders.

UX & design awareness : familiarity with

design guidelines and ability to apply them

consistently.

Cross-functional collaboration : experience

working with multiple stakeholders, such as more technical teams,

UX, and product teams.

Attention to detail &

organization : strong focus on accuracy, structure, and consistency

across deliverables.

Qualifications

Bachelor’s or master’s degree in

Business, Economics, Digital Communications, Engineering or related

fields (if combined with governance / operations

experience).

5+ years of experience in content / platform

quality management, governance, or digital

operations.

Proven ability to design and implement

processes that improve quality and consistency.

Excellent

problem-solving, analytical, and organizational

skills.

Strong communication and stakeholder management

skills.

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Corporate Security

Responsibility

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All activities involving

access to Mastercard assets, information, and networks comes with

an inherent risk to the organization and, therefore, it is expected

that every person working for, or on behalf of, Mastercard is

responsible for information security and

must :

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Abide by Mastercard’s security policies

and practices;

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Ensure the confidentiality and integrity

of the information being

accessed;

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Report any suspected information

security violation or breach,

and

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Complete all periodic mandatory security

trainings in accordance with Mastercard’s

guidelines.

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