Information Technology Support Specialist

About Sonata Software

In today's market, we observe a distinct duality in technology adoption. On one front, clients are keenly focused on cost containment, while on the other, there is a strong drive to modernize their digital storefronts, aiming to appeal to both consumers and B2B customers alike.

As a leading Modernization Engineering company, we aim to deliver modernization-driven hypergrowth for our clients based on the deep differentiation we have created in Modernization Engineering, powered by our Lightening suite and 16-step Platformation™ playbook. In addition, we bring agility and systems thinking to accelerate time to market for our clients.

Headquartered in Bengaluru, India, Sonata Software has a strong global presence, with strategic operations spanning across key regions such as the US, UK, Europe, APAC, and ANZ. We are a trusted partner of world-leading companies in TMT (Telecom, Media, and Technology), Retail & CPG, Manufacturing, BFSI (Banking, Financial Services and Insurance), and HLS (Healthcare and Lifesciences). Our bouquet of Modernization Engineering services cuts across Cloud, Data, Dynamics, Contact Centers, and around newer technologies like Generative AI, MS Fabric, and other modernization platforms.

To know more, visit : www.sonata-software.com

Position :

Laboratory Information Systems Support

Experience : 5 - 8 years

Location : Bangalore / Hyderabad / Chennai

Primary Skills : LIS / LIMS, HL7

Job Summary :

The LIS Support Specialist will provide technical and functional support for Orchard Copia and related LIS systems. This role involves troubleshooting, configuration, user support, and ensuring seamless integration of LIS with other healthcare systems. The candidate should have strong experience in LIS workflows, HL7 messaging, and clinical data handling .

Job Responsibilities :

Provide day-to-day support for Copia LIS including configuration, monitoring, and troubleshooting

Manage HL7 interfaces and ensure accurate data exchange with EHRs and analysers

Collaborate with lab and IT teams to resolve issues and implement enhancements

Perform system validation, upgrades, and documentation

Train end users and maintain SOPs for LIS operations

Ensure compliance with regulatory and security standards

Skills (Must Have) :

5+ years of experience supporting LIS systems, specifically Orchard Copia

Strong understanding of HL7 v2.x (ADT, ORM, ORU)

Experience with browser-based LIS access and mobile support

Troubleshooting LIS issues and user support

Familiarity with clinical workflows and lab operations