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Five9 - Business System Analyst

Five9 - Business System Analyst

Five9Bangalore
6 days ago
Job description

Responsibilities :

Business Analysis & Requirements Management :

  • Engage with cross-functional stakeholders (Sales, Finance, Legal, Operations) to elicit and analyze business needs related to the full Contract to Cash lifecycle.
  • Translate C2C business requirements into detailed user stories and process flows, with clear acceptance criteria focused on contract management, order fulfillment, invoicing, revenue recognition, and collections.
  • Conduct gap analysis between current and future state C2C processes, identifying opportunities for automation and process improvement.
  • Maintain and refine the C2C product backlog, ensuring stories are prioritized based on business value and compliance requirements.
  • Collaborate with Salesforce, ERP, and billing system teams to design scalable, user-friendly solutions that support C2C processes.
  • Understand and recommend solutions leveraging Salesforce.com, ERP (e.g., NetSuite, SAP), and billing / revenue management platforms.
  • Serve as the Product Owner proxy in Agile ceremonies, representing C2C priorities in backlog grooming, sprint planning, stand-ups, demos, and retrospectives.
  • Assist with test case development and execution for C2C functionality, including user acceptance testing (UAT) and regression testing.
  • Partner with QA and business testers to ensure solution quality and adherence to C2C requirements.
  • Map and document C2C business processes, ensuring clarity and alignment across teams.
  • Act as a liaison between IT, business units, and external partners to promote effective communication and collaboration on C2C initiatives.
  • Support integration initiatives between Salesforce, ERP, billing, and other upstream / downstream systems critical to the C2C process.
  • Track and report on key Agile and operational metrics (e.g., velocity, sprint progress, defect resolution, DSO) to drive delivery transparency and process improvement.

Domain Expertise & Stakeholder Engagement :

  • Develop and maintain deep domain knowledge of Contract to Cash processes, including contract management, order processing, billing, revenue recognition, and collections.
  • Identify and evaluate cross-functional and cross-system dependencies impacting the C2C process.
  • Make recommendations and ask relevant questions regarding upstream / downstream functionality and integration points.
  • Guide business product owners and stakeholders through UAT and process changes, ensuring solutions meet business objectives and compliance standards.

    • Key Competencies :

  • Deep understanding of Contract to Cash business processes and financial systems.
  • Strong problem-solving and analytical skills, with attention to detail.
  • Self-starter with flexibility, independence, and initiative.
  • Team-oriented mindset with a willingness to learn, grow, and collaborate.
  • Excellent communication, organization, and interpersonal skills.
  • Confident in communicating with both IT and business stakeholders at all levels.
  • Strong documentation and business process mapping skills.
  • Proactive, organized, and timely in follow-ups and :
  • 5+ years of experience in business analysis or related field, with a focus on Contract to Cash or financial process domains.
  • Hands-on experience with Salesforce.com, ERP (e.g., NetSuite, SAP), and billing / revenue management platforms.
  • Bachelors degree in computer science, MIS, finance, or equivalent experience.
  • Basic understanding of project management methodologies (Agile, Scrum, or Waterfall).
  • Demonstrated ability to execute, communicate, think critically, and solve problems in the C2C domain.

    • Qualifications :

  • Billing and Revenue Management platform knowledge.
  • 5+ years of experience in business analysis or related field.
  • Bachelors degree in computer science, MIS or equivalent experience is desired.
  • Basic understanding of project management methodologies (Agile, Scrum, or Waterfall).
  • Great at execution, communication, critical thinking and problem solving.

    • (ref : hirist.tech)

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