Webex

Responsibilities :

• Platform Management & Operations : Oversee the administration, configuration, and maintenance of the Webex collaboration platform (including Meetings, Messaging, Calling, and Devices) to ensure smooth operations and optimal user experience.
• Analysis & Requirements Gathering : Conduct detailed analysis of business communication and collaboration needs, translating them into technical requirements and optimal Webex configurations.
• Implementation & Deployment : Lead the implementation and deployment of new Webex features, updates, and integrations, ensuring seamless rollout and minimal disruption to users.
• Troubleshooting & Support : Provide expert-level troubleshooting and resolution for complex Webex-related issues, including audio / video problems, connectivity, account management, and feature functionality.
• User Adoption & Training : Develop and deliver training programs and materials to maximize user adoption of Webex features and best practices across the organization.
• Performance Monitoring & Optimization : Monitor Webex platform performance, identify areas for improvement, and implement strategies to optimize service quality and efficiency.
• Security & Compliance : Ensure that Webex usage adheres to internal security policies and external compliance regulations, managing access controls and data retention settings.
• Integration Management : Work with other IT teams to integrate Webex with existing enterprise applications (e.g., Microsoft 365, Google Workspace, CRM systems) to create a unified communication ecosystem.
• Contribution to Business Objectives : Actively contribute to business objectives by leveraging Webex capabilities to enhance communication, productivity, and remote / hybrid work effectiveness.

Required Skills :

Skills Required

platform management , Webex, Performance Monitoring, Microsoft 365, Crm Systems