Clearing & Settlement (C & S):Disputes Mgmt

About Retail Ops:

The Centralized Reconciliation and settlement team look after all the major parts of the reconciliation of the bank related to Government Business, Merchant Payments, ATM's and networking settlements. They also manage all the disputes related to ATMs and recycler machines by following up with vendors within given timelines and as per RBI guidelines. They are responsible for resolving all the queries, requests and complaints related to Government Business i.e., NPS, APY, RBI agency reporting under which all ministries payments & Receipts. They also manage the recon of PPF, Sukanya Samrudhi, Pensions related to Government sectors

About the Role:

The main role of the Disputes Management team is to handle disputes of customer for digital transactions such as UPI/IMPS and card transactions done through POS.

Key Responsibilities

• Ensure that disputes are actioned and closed within regulatory/network TATs( turnaround time)
• Ensure that there is error free posting of credits in customer a/c's for disputed transaction
• Ensure that the disputes are being effectively handled to make sure that there are NIL adverse audit remarks.
• Responsible for customer satisfaction through effective and world class operations.

Qualifications:

Optimal qualification for success on the job is:

• Graduation/ Post-Graduation from a recognized institute

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

• Knowledge of banking products and services
• Knowledge of regulatory guidelines and norms
• Good communication (both verbal and written) skill in both English and the local language
• Ability to manage complex client situations & risk and uncertainty for self and team within a dynamic priority-setting environment
• Ability to handle pressure and meet deadlines

#ComeAsYouAre 'We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply'