Depending on the candidates experience and skill level : Lead or contribute to the design and development of Contact Center solutions, following internal guidelines and standard processes
Provide thought leadership and recommendations for how all aspects of the Salesforce platform can advance Sun Lifes digital transformation and Client first strategy
Work closely with internal business partners as a functional consultant. Develop and demonstrate PoC and prototype designs while developing a deep understanding of the business opportunity in order to come up with innovative solutions
Qualifications :
University degree in Computer Science or equivalent
8+ years of enterprise application design / development experience, including 5+ years in Salesforce.com.
Foundational understanding of AWS service AWS Connect, Lambda , S3.
Deep experience working with many aspects of the Salesforce platform, including Sales Cloud, Service Cloud.
Proficiency in all aspects of Salesforce.com development environment including Apex, Visual Force, Lightning Components, data migration tools, and web services
Software development fundamentals such as knowledge of data structures, object oriented programming, relational database design, and design patterns
Design and development experience using Agile project methodology
Experience with web development technologies like Java, .NET, CSS, JavaScript, HTML, XML, HTML5 Frameworks (Node JS, Bootstrap, Angular etc)
Experience with development, code management and deployment tools considered an asset (GitHub, Bit Bucket, JIRA, Jenkins, Force.com Migration Tool, ANT Scripting, etc.)
Certified Salesforce.com Developer or other certifications an asset
Preferred skills :
Prior experience of working in Contact Center Space.
Passion, Creativity and Collaboration
Self driven and motivated to get results
Proven ability to perform design, development, unit testing, implementation and documentation as it relates to Salesforce.com applications
Ability to give expert advice and articulate complex ideas and solutions using a variety of media and tools to senior technical and business stakeholders and executives
Strong communication skills (written and verbal) to express ideas, thoughts and questions so that it can be understood by various audiences and meets the customers' needs
Adept at working collaboratively as part of a cross functional team to deliver solutions
Adept at working effectively on multi-site teams including offshore teams in India
Strong analysis and problem-solving skills to break down high-level business requirements into more detail by questioning and probing for clarification
Good leadership, planning and consulting skills (business and technical)
A strong appreciation of the quickly evolving digital technology landscape and its applicability to businesses and their clients