Technical Support Engineer

L3 Technical Support Specialist

Location : New Delhi

Experience : 8+ years

Shifts : Rotational Shifts

We are looking for L3 Technical Support Specialists with experience in Windows, macOS, iOS / Android, Intune, and JAMF .

Responsibilities :

Handle L3 escalations and troubleshoot complex OS and application issues .

Perform root cause analysis (RCA) for recurring incidents and propose solutions.

Maintain accurate documentation of issues, resolutions, and processes.

Manage enterprise devices via Intune and JAMF Pro .

Support Microsoft 365 apps, Teams, Outlook, and other business-critical tools.

Requirements :

Strong knowledge of Windows 10 / 11 , Azure AD, Autopilot, and enterprise MDM.

Experience with VPN, proxy, and certificate-based authentication.

Analytical mindset, excellent communication, and problem-solving skills.

Drop your CV at : Riya.sarathi@sonata-software.com