Asset Management

As an IT Service Management Representative, you will manage the delivery of IT production systems and services. A typical day involves supporting the infrastructure service management lifecycle, ensuring that client satisfaction is prioritized while effectively managing risks associated with services. You will also provide operational support to ensure that production systems and devices remain online and available, contributing to the overall efficiency and reliability of IT services. Roles & Responsibilities : - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in monitoring and maintaining the availability of IT production systems.- Collaborate with team members to identify and resolve service-related issues. Professional & Technical Skills : - Must To Have Skills : Proficiency in Configuration Database & CI Management.- Good To Have Skills : Experience with Asset Management.- Familiarity with IT service management frameworks such as ITIL.- Understanding of incident management and service request processes.- Ability to work with various IT monitoring tools to ensure system availability.