Consultant [13 / 10 / 2025]

Position : Ticketing Consultant

Department : Travel & Tourism

Location : Abu Dhabi

Reports To : Branch Manager

Role Overview :

The Ticketing Consultant is responsible for handling all aspects of ticketing and reservations, ensuring accurate and timely issuance of travel tickets for customers. The role involves direct interaction with customers, airlines, and internal teams to provide exceptional service and seamless travel experiences.

Key Responsibilities :

• Ticket Booking & Issuance :
• Book and issue airline tickets (domestic and international) using ticketing platforms (e.g., Amadeus, Sabre, Galileo).
• Ensure compliance with airline policies and regulations during ticket issuance.
• Customer Assistance :
• Assist customers with flight inquiries, schedule changes, and cancellations.
• Provide travel recommendations, including flight options and cost-effective routes.
• Amendments & Refunds :
• Manage re issuance of tickets for date or flight changes.
• Process refunds as per airline policies.
• Coordination & Documentation :
• Maintain accurate records of transactions and correspondence with customers.
• Coordinate with airlines and travel partners for any escalations or special requirements.
• Problem Resolution :
• Handle customer complaints or issues promptly and professionally.
• Provide solutions for disrupted travel plans, such as delays or cancellations.
• Up selling & Cross-Selling :
• Promote ancillary services such as travel insurance, hotel bookings, and holiday packages.

Skills & Qualifications :

Preferred Qualifications :

Key Attributes :