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Store Manager - Udupi

Store Manager - Udupi

ConfidentialUdupi, India
1 day ago
Job description

Job Description

Job Title : Store Manager

Department : Retail Stores

Reports To : Cluster Manager

Role Summary : The Store Manager ensures business success by leading store

operations, driving sales performance, and delivering exceptional

customer experiences through operational expertise, customer-

centric strategies and team leadership.

Key

Responsibilitie

: Customer Focus

  • Provide exceptional customer service by going the extra mile

to ensure customer loyalty.

  • Exhibit emotional intelligence to build trust and rapport with
  • customers.

  • Handle customer queries, concerns, and feedback with
  • professionalism and empathy.

  • Ensure all employees adhere to the company's policies and
  • guidelines, fostering a customer-centric culture.

    Sales Mastery

  • Drive sales to meet or exceed store sales targets, including
  • achieving category-wise targets.

  • Leverage data insights to optimize inventory and identify
  • growth opportunities.

  • Collaborate with the Visual Merchandising (VM) team to
  • ensure implementation of in-store displays.

    Leadership Excellence

  • Lead and motivate the store team to achieve high performance
  • through coaching, recognition, and accountability.

  • Manage team dynamics, resolve conflicts, and foster a
  • collaborative work environment.

  • Focus on team development by conducting on-the-job training
  • (OJT) and providing constructive feedback.

  • Manage employee schedules, conduct performance reviews,
  • and address hiring and training needs to ensure optimal

    staffing.

    Change Management

  • Adapt to new business strategies and implement changes
  • effectively within the store environment.

  • Encourage flexibility among team members to embrace new
  • processes and technologies.

    Decision-Making

  • Utilize data insights to make informed decisions that enhance
  • operational efficiency and customer satisfaction.

  • Analyse store performance metrics to identify trends, optimize
  • operations, and implement performance improvements.

  • Allocate resources efficiently to optimize staff productivity and
  • store performance.

    Store Operations Excellence

  • Oversee comprehensive store management, including visual
  • merchandising, stock management, and shrinkage prevention.

  • Conduct regular audits to ensure the store is functional,
  • presentable, and compliant with company standards.

  • Maintain outstanding store condition.
  • Handle administrative tasks such as managing store
  • expenses, maintaining monthly reports, and updating

    operational checklists.

    Candidate

    Requirement

  • Bachelor's Degree
  • Total 5+ years of retail experience in the fashion industry, min

    2 years of experience as a store manager or assistant store

    manager handled a team of 5+ people.

  • Expert in Microsoft office.
  • Demonstrated success in achieving sales targets and
  • exceeding customer expectations.

  • Exceptional customer service orientation with a strong focus
  • on customer satisfaction.

  • Ability to effectively manage multiple priorities and ensure
  • smooth and efficient store operations.

  • Strong team leadership skills to lead and inspire a team.
  • Excellent communication and interpersonal skills for effective
  • team interaction and conflict resolution.

  • Strong analytical and problem-solving skills to analyze data,
  • identify trends, and make informed decisions.

  • Proficiency in store operations, including visual merchandising,
  • stock management.

  • Understanding of inventory management and loss prevention.
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    Skills Required

    Loss Prevention, Stock Management, Visual Merchandising, Microsoft Office, Inventory Management

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    Store Manager • Udupi, India

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